Decision search
Your search has 52042 results
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Tameside Metropolitan Borough Council (24 017 833)
Statement Closed after initial enquiries Assessment and care plan 25-Mar-2025
Summary: We will not investigate this complaint about Mr and Mrs Y’s adult social care. Complaints relating to Mr Y are late and there is not a good reason for the delay in bringing these matters to the Ombudsman. We could not achieve a different outcome in relation to Mrs Y’s financial assessments and charging.
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Norwich City Council (24 017 862)
Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Mar-2025
Summary: We will not investigate Ms X’s complaint about a Council decision to stop her housing benefit. There is a right of appeal to a tribunal and it is reasonable for her to use it.
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Milton Keynes Council (24 017 950)
Statement Upheld Looked after children 25-Mar-2025
Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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London Borough of Lambeth (24 018 021)
Statement Closed after initial enquiries Licensing 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s actions following her reports of concerns about the operation of a licensed premises. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant can ask the Council for a review of the premises license. If she is dissatisfied with the outcome of the review process she can appeal to the magistrates’ court against the Council’s decision.
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Devon County Council (24 019 587)
Statement Closed after initial enquiries Parking and other penalties 25-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s policy to limit resident parking permits to two per property. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Birmingham City Council (24 019 669)
Statement Upheld Council tax 25-Mar-2025
Summary: We will not investigate this complaint that the Council linked the complainant to the wrong address. This is because the Council has provided a satisfactory response and there is not enough outstanding injustice to require an investigation. In addition, Mr X could complain to the Information Commissioner.
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South Oxfordshire District Council (24 019 766)
Statement Closed after initial enquiries Planning applications 25-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with an application to discharge a planning condition. This is because we are unlikely to find fault.
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Royal Borough of Kingston upon Thames (24 020 287)
Statement Closed after initial enquiries Planning applications 25-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
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London Borough of Islington (24 020 380)
Statement Closed after initial enquiries Trees 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to fell a tree. This is because there is insufficient evidence of fault by the Council and we cannot investigate the actions of the housing service.
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Buckinghamshire Council (24 020 598)
Statement Closed after initial enquiries Parking and other penalties 25-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her informal challenge to a penalty charge notice. This is because it would have been reasonable for Mrs X to use her right of appeal. In any event, Mrs X has now paid the penalty charge at the discounted rate of £35 and this amount is not significant enough to warrant investigation.