Decision search
Your search has 52968 results
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Watford Borough Council (24 022 454)
Statement Closed after initial enquiries Allocations 28-May-2025
Summary: We will not investigate this complaint about a home visit by the Council and its decision to reduce Ms Y’s banding following this. There is insufficient evidence of fault by the Council to justify investigating.
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Essex County Council (24 022 524)
Statement Upheld Special educational needs 28-May-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (24 022 741)
Statement Closed after initial enquiries Special educational needs 28-May-2025
Summary: We cannot investigate Mrs X’s complaint the Council named a school which could not meet her child’s needs in their Education, Health and Care Plan. This is because we cannot investigate any matter connected to a decision that has been appealed to a tribunal.
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Redcar & Cleveland Council (24 022 860)
Statement Closed after initial enquiries Friends and family carers 28-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of matters involving her stepchild. We could not add to the complaint responses the Council has already provided. The Information Commissioner’s Office is better placed to consider Miss X’s complaints about how the Council has processed personal data.
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Blackpool Borough Council (24 023 191)
Statement Closed after initial enquiries Other 28-May-2025
Summary: We cannot investigate Miss X’s complaint about the contents of a Section 7 report. The law prevents us from investigating matters that are subject to court proceedings. And an investigation into a social worker’s actions would not lead to a different outcome.
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East Riding of Yorkshire Council (25 003 511)
Statement Closed after initial enquiries Council tax 27-May-2025
Summary: We will not investigate Mrs B’s complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review.
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Surrey County Council (24 020 294)
Statement Closed after initial enquiries Traffic management 27-May-2025
Summary: We will not investigate this complaint about the Council's handling of a petition as Mr X could have sought a formal review of this.
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London Borough of Ealing (24 009 043)
Statement Not upheld Other 27-May-2025
Summary: Mr X complained that the Council failed to properly consider complaints he made of an odour nuisance. He also complained that officers abused and mis-treated him. We found no fault in the Council’s actions and no evidence that officers abused or mis-treated Mr X.
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Oxford City Council (24 009 796)
Statement Upheld Homelessness 27-May-2025
Summary: The Council housed Ms X and her child in bed and breakfast (B&B) accommodation for 22 weeks longer than the period allowed for in law and this was fault. This fault led to them living in unsuitable accommodation. The Council also failed to add Ms X to the correct accommodation waiting list for approximately two months which caused Ms X uncertainty. In recognition of the injustice caused, the Council has agreed to apologise and pay Ms X £4,135. The Council has already taken action to improve its temporary accommodation provision which is welcome. The Council has also agreed to make some additional service improvements.
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Nottinghamshire County Council (24 010 774)
Statement Upheld Disabled children 27-May-2025
Summary: Mr B complained the Council delayed in assessing his family’s need for an extra bedroom for their disabled child. He also complained the assessment did not result in it supporting an application for a Disabled Facilities Grant (DFG) to create an extra bedroom. We upheld the complaint, finding the Council at fault for delay and not sufficiently considering the impact of its proposal that Mr B should use a reception room as a bedroom instead. This caused injustice to Mr B as distress. We also found fault with a procedure the Council currently has in place with Mr B’s local housing authority (a Borough Council) to consider potential DFG applications. The Council accepted these findings and at the end of this statement, we set out the actions it has agreed to improve its service and remedy the injustice caused to Mr B.