Decision search
Your search has 52968 results
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Durham County Council (24 022 971)
Statement Closed after initial enquiries Planning applications 19-Jun-2025
Summary: We will not investigate this complaint about failure in the way the Council considered a planning application. We do not consider the complainant has suffered a significant personal injustice which warrants our involvement.
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North Somerset Council (24 022 991)
Statement Closed after initial enquiries Special educational needs 19-Jun-2025
Summary: We will not investigate this complaint about the special educational needs provision made for Mrs X’s child. There is not enough evidence of fault in the Council’s actions to warrant our further involvement.
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Hampshire County Council (24 023 093)
Statement Closed after initial enquiries Special educational needs 19-Jun-2025
Summary: We cannot investigate Mrs X complaint about the contents of an Education Health and Care Plan. This is because she has used her right of appeal to the SEND Tribunal.
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London Borough of Tower Hamlets (25 000 208)
Statement Closed after initial enquiries Traffic management 19-Jun-2025
Summary: We will not investigate this complaint about traffic and parking management because any injustice is not significant enough to justify our involvement.
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Wakefield City Council (25 000 404)
Statement Closed after initial enquiries Other 19-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council offering him only programmes for domestic abuse perpetrators rather than a course for male victims or survivors of domestic abuse as this matter could reasonably have been mentioned during court proceedings concerning the care of his child. A permanent legal bar prevents us investigating the complaint.
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London Borough of Tower Hamlets (24 008 582)
Statement Upheld Homelessness 19-Jun-2025
Summary: The Council was at fault for delays completing statutory reviews of its decisions about Ms Y’s homelessness and housing allocations. It was also at fault for wrongly recording the gender of one of Ms Y’s children. This meant she could not bid for the size of property she needed, which is an injustice. The Council was further at fault for making its offer of a remedy conditional on Ms Y not pursuing her complaint. The Council has agreed to apologise, make payments, backdate Ms Y’s housing application and act to improve its services.
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London Borough of Croydon (24 010 129)
Statement Upheld Alternative provision 19-Jun-2025
Summary: Mx X complains the Council did not deal properly with her daughter Y’s education because it did not provide alternative education and she says Y lost education provision. The Council did not properly consider whether it should provide s19 alternative education for Y. Y suffered loss of educational provision and opportunity for 3 months. The Council should apologise and Pay Mx X £1,800 for loss of education provision.
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Teignbridge District Council (24 013 288)
Statement Closed after initial enquiries Councillor conduct and standards 19-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find enough evidence of fault to justify an investigation.
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Kirklees Metropolitan Borough Council (24 013 321)
Statement Upheld School transport 19-Jun-2025
Summary: Mrs X complains the Council has said it will provide her with a transport budget that does not cover the cost of transporting her child, Y, to his placement named in his Education, Health and Care Plan for the whole academic year. Mrs X says she is struggling to meet the travel costs and it has resulted in a lot of stress and worry. I have found fault with the Council’s transport policy, found evidence the Council did not apply the correct test as set out in law when considering Y’s application for transport, failed to provide Mrs X with a personal travel budget as promised and failed to meet statutory timescales when finalising Y’s EHC Plan following an annual review. The fault has resulted in ongoing financial hardship, ongoing delayed appeal rights and uncertainty about what decision the Appeal Panel would have made if it had been guided by an appropriate policy, suitable training and had it considered Y’s circumstances properly. The Council has agreed to remedy the injustice caused to the family and make the recommended service improvements.
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Newark & Sherwood District Council (24 013 431)
Statement Upheld Noise 19-Jun-2025
Summary: Mr X complained the Council did not properly respond to his reports of the nuisance caused by a loud car. We find the Council at fault for the way it decided it had no powers which caused injustice in the form of uncertainty. The Council agreed to apologise.