Decision search
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Westminster City Council (24 014 490)
Statement Upheld Homelessness 22-Jun-2025
Summary: Ms E complained about the way the Council dealt with her homelessness application. She said the Council failed to communicate with her, to follow the correct process and then offered her properties which were not appropriate for her needs. Ms E says the Council has caused her mental and physical health to deteriorate due to the stress it has caused her. We found the Council at fault. The Council has agreed to apologise, and make a symbolic payment in recognition of injustice caused to Ms E.
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London Borough of Ealing (24 014 759)
Statement Not upheld School transport 22-Jun-2025
Summary: Ms X complained the Council has wrongly refused her application for home to school transport for her child who has additional needs. We have found no fault in the way the Council dealt with the matter. So have completed our investigation.
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Gloucestershire County Council (24 014 881)
Statement Upheld Alternative provision 22-Jun-2025
Summary: Mrs X complained the Council failed to arrange alternative educational provision for her child (Y) when they were unable to attend school due to illness. The Council was at fault for failing to consider alternative educational provision between September and December 2023 when it became aware that Y was not attending school. The Council has agreed to make a payment to recognise the distress, frustration and uncertainty this caused.
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Gloucestershire County Council (24 015 276)
Statement Upheld Alternative provision 22-Jun-2025
Summary: Mrs X complained the Council delayed arranging alternative educational provision for her child, Z when she was unwell and unable to attend school. When the Council did then arrange the provision, Mrs X said this was part-time and unsuitable. The Council was at fault as there was a six month delay in arranging the provision. However, the Council was not at fault regarding the suitability of the provision as it was appropriate for Z’s needs. The Council has agreed to apologise and make a payment for Z’s missed provision to recognise the distress, frustration and uncertainty caused.
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City of Bradford Metropolitan District Council (24 015 409)
Statement Closed after initial enquiries Allocations 22-Jun-2025
Summary: We will not investigate this complaint that the Council withdrew a housing offer. This is because there is insufficient evidence of fault causing injustice. In addition, we cannot investigate the actions of Housing Associations.
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City of Bradford Metropolitan District Council (24 015 751)
Statement Not upheld Assessment and care plan 22-Jun-2025
Summary: Mr X complained on behalf of Mrs Y the Council failed to consider evidence relating to Disability Related Expenditure. Mr X also says officers made comments that Mrs Y should not be entitled to various Disability Related Expenditure and there was no support plan in place for Mrs Y. Mr X is also unhappy with how the Council dealt with his complaint. We have not found fault in the Council’s actions.
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Gibsons Lodge Ltd (24 015 881)
Statement Not upheld Charging 22-Jun-2025
Summary: Mr C complained that the Care Provider failed to provide accurate information to him or his family about Funded Nursing Care contributions when his father, Mr D moved into a nursing home. We did not find fault in the actions of the Care Provider.
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Stoke-on-Trent City Council (24 015 983)
Statement Not upheld Councillor conduct and standards 22-Jun-2025
Summary: The Council followed the procedures set out in the Localism Act 2011 when it decided not to investigate Mr X’s complaint about his councillors. The Council is not at fault. The Council followed the appropriate procedures when making its decision and I cannot therefore criticise its decision.
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Wokingham Borough Council (24 016 649)
Statement Upheld School transport 22-Jun-2025
Summary: Mrs B complained that the Council had failed to properly consider its statutory duty to provide transport to her son C without requiring her to accompany him. We agreed with the Council’s view that it did not consider the appeal properly and welcome its offer of £500 to Mrs B for her inconvenience. The Council has also agreed to apologise to her and provide guidance to appeal panels on the Council’s statutory duties.
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Welwyn Hatfield Borough Council (24 016 673)
Statement Upheld Council tax 22-Jun-2025
Summary: Mr X complained the Council wrongly pursued enforcement action for unpaid council tax after it had closed his account. We found the Council was at fault for failing to withdraw court costs when it closed the account, which led to avoidable enforcement action. This caused Mr X and his wife avoidable distress and time and trouble, and the Council has agreed to our remedy proposal.