Decision search
Your search has 52967 results
-
North Somerset Council (24 013 041)
Statement Upheld Special educational needs 26-Jun-2025
Summary: There was fault by the Council when it failed to make sure that Mrs B’s daughter was getting the special educational provision set out in her Education Health and Care Plan. This meant that her daughter missed out on crucial provision and also caused Mrs B and her family distress and frustration. The Council has agreed to make a symbolic payment to Mrs B in recognition of the missed provision, and a separate payment to recognise the impact on Mrs B and here family.
-
Statement Upheld Special educational needs 26-Jun-2025
Summary: Miss X complained the Council delayed completing her child’s education, health and care (EHC) needs assessment and it failed to provide her child with a suitable education when she was unable to attend school. We found the Council at fault for delaying the needs assessment and issuing the final EHC Plan, failing to arrange alternative education and failing to communicate with Miss X effectively. The faults identified have caused a loss in education and avoidable distress over a significant period. The Council has agreed to our recommendations to remedy this injustice by providing an apology to the family and also payments for loss of education and avoidable distress.
-
Lincolnshire County Council (24 005 471)
Statement Not upheld Assessment and care plan 26-Jun-2025
Summary: Mrs X complained on behalf of her father, Mr Y about the way Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust discharged him from hospital to a care home, The Old Rectory. The Hospital Trust acted with fault when it discharged Mr Y and should apologise to Mrs X for the uncertainty it caused her. It should also take action to avoid similar fault. Mrs X also complained about Lincolnshire Community Health Service NHS Trust’s support for Mr Y’s pressure sores. We found the Community Trust should have started care planning sooner than it did. While that did not cause any injustice, it should take action to avoid similar fault in future.
-
United Lincolnshire Hospitals NHS Trust (24 005 471a)
Statement Upheld Hospital acute services 26-Jun-2025
Summary: Mrs X complained on behalf of her father, Mr Y about the way Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust discharged him from hospital to a care home, The Old Rectory. The Hospital Trust acted with fault when it discharged Mr Y and should apologise to Mrs X for the uncertainty it caused her. It should also take action to avoid similar fault. Mrs X also complained about Lincolnshire Community Health Service NHS Trust’s support for Mr Y’s pressure sores. We found the Community Trust should have started care planning sooner than it did. While that did not cause any injustice, it should take action to avoid similar fault in future.
-
Lincolnshire Community Health Services (24 005 471b)
Statement Upheld Community hospital services 26-Jun-2025
Summary: Mrs X complained on behalf of her father, Mr Y about the way Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust discharged him from hospital to a care home, The Old Rectory. The Hospital Trust acted with fault when it discharged Mr Y and should apologise to Mrs X for the uncertainty it caused her. It should also take action to avoid similar fault. Mrs X also complained about Lincolnshire Community Health Service NHS Trust’s support for Mr Y’s pressure sores. We found the Community Trust should have started care planning sooner than it did. While that did not cause any injustice, it should take action to avoid similar fault in future.
-
Brighton & Hove City Council (24 022 929)
Statement Closed after initial enquiries Safeguarding 25-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of the complaints he raised about the Council’s actions in relation to safeguarding and housing concerns. This is because an investigation would not lead to any different findings or outcomes. In addition, there are no worthwhile outcomes achievable as the substantive matters that led to the complaint have been resolved.
-
Manchester City Council (24 022 952)
Statement Closed after initial enquiries Other 25-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council not maintaining an area of land which he says it is responsible for and the Council closing the reports he makes without taking appropriate action. This is because the alleged fault has not caused any significant personal injustice. In addition, there is insufficient evidence of fault.
-
London Borough of Southwark (25 000 090)
Statement Closed after initial enquiries Other 25-Jun-2025
Summary: We will not investigate this complaint about pest control treatments because there is insufficient evidence of fault by the Council.
-
South Cambridgeshire District Council (25 000 307)
Statement Closed after initial enquiries Planning advice 25-Jun-2025
Summary: We will not investigate this complaint about the pre-planning application provided by the Council. There is not enough evidence of fault in the Council’s actions to justify an investigation.
-
East Riding of Yorkshire Council (25 000 346)
Statement Closed after initial enquiries Planning applications 25-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s highways officer’s consultee comments on his withdrawn planning application, or how the Council responded to his complaint. There is not enough evidence of fault by the Council to warrant us investigating. An investigation would not achieve any worthwhile outcome. There is insufficient significant injustice caused to Mr X by the Council to justify an investigation. We do not investigate councils’ complaint handling where we are not investigating the core issues which gave rise to the complaint.