Decision search
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Statement Closed after initial enquiries Councillor conduct and standards 26-Jun-2025
Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
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Pendle Borough Council (25 002 126)
Statement Closed after initial enquiries Council tax support 26-Jun-2025
Summary: We will not investigate this complaint about Miss X’s complaint about council tax reduction. This is because the complaint is late, and there is no good reason for the delay in coming to us.
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Sheffield City Council (23 021 043)
Statement Upheld Homelessness 26-Jun-2025
Summary: We have found fault with the Council for causing the delays Miss X experienced during her homelessness application process. We are satisfied the Council took reasonable action to put Miss X back in the position she would have been but for the fault. The Council has also dealt with the backlog of cases that caused the delays.
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City of York Council (24 001 411)
Statement Upheld Other 26-Jun-2025
Summary: We do not uphold G’s complaint about City of York Council and NHS Humber and North Yorkshire Integrated Care Board’s decision to reduce their section 117 aftercare in December 2023. However, the Council and ICB should have reviewed G’s aftercare need before they left hospital in March 2024. That caused them distress, and the organisations should jointly apologise for that.
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NHS Humber and North Yorkshire Integrated Care Board (ICB) (24 001 411a)
Statement Upheld Mental health services 26-Jun-2025
Summary: We do not uphold G’s complaint about City of York Council and NHS Humber and North Yorkshire Integrated Care Board’s decision to reduce their section 117 aftercare in December 2023. However, the Council and ICB should have reviewed G’s aftercare need before they left hospital in March 2024. That caused them distress, and the organisations should jointly apologise for that.
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Gloucestershire County Council (24 004 646)
Statement Upheld Looked after children 26-Jun-2025
Summary: Ms X complained the Council’s consideration of a complaint she raised through the children’s statutory complaint procedure about how the Council cared for a child, Y, was flawed. We found the Council was at fault when it overturned some of the statutory investigation’s findings, and did not provide an appropriate remedy to Y for the complaints it did uphold. This included that Y became isolated and institutionalised while they remained in an unregistered placement for more than four years. The Council will apologise and make a payment to Y.
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London Borough of Wandsworth (24 015 162)
Statement Upheld Homelessness 26-Jun-2025
Summary: Miss X complained about the Council’s delays when she approached it for homelessness assistance. We find the Council was at fault for its delays in awarding Miss X the relevant homelessness duties, for its poor communication and for its delay in providing Miss X with interim accommodation. These faults caused Miss X distress, frustration and upset and she was deprived of suitable accommodation. The Council upheld some of Miss X’s complaints, apologised and offered her £300. The Council has agreed to our further recommendations to apologise to Miss X for the injustice caused by the delay in offering her interim accommodation, make a further payment to her and implement a service improvement.
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West Sussex County Council (24 015 592)
Statement Upheld Charging 26-Jun-2025
Summary: Miss Y complained the Council wrongly assessed Mr X’s care contributions and sent a backdated invoice for day centre fees. Miss X says if the Council had completed its assessment correctly, Mr X would not have used the service. The Ombudsman finds the Council at fault, which caused Mr X and Miss Y avoidable and unnecessary distress and financial strain. The Council has agreed to waive the outstanding invoice.
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London Borough of Hammersmith & Fulham (24 016 569)
Statement Not upheld Refuse and recycling 26-Jun-2025
Summary: Mr X complained the Council fined him for littering when it could have issued him with a warning instead. We find no fault in the Council’s actions. We do not uphold Mr X’s complaint.
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London Borough of Camden (24 017 257)
Statement Upheld Allocations 26-Jun-2025
Summary: Mrs D complained the Council failed to assess her household’s medical need in line with procedures. I have upheld the complaint, the Council accepts there was delay and that it failed to take account of all the medical evidence. I have completed the investigation because the Council has offered to pay redress and carry out a new medical review.