Decision search
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Statement Not upheld Charging 30-Jun-2025
Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted our recommendations, so we have completed our investigation.
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Dorset County Hospital NHS Foundation Trust (24 010 003a)
Statement Upheld Hospital acute services 30-Jun-2025
Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted our recommendations, so we have completed our investigation.
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Eastbourne Borough Council (24 012 621)
Statement Upheld Homelessness 30-Jun-2025
Summary: Miss X complained the Council failed to properly consider her housing application and failed to respond to her contacts appropriately. We found there was no fault in communication with Miss X, but the Council could not evidence that it had properly considered changes of circumstances Miss X raised with the Council and medical evidence she submitted. We recommended an apology, corrective action and a review of some of the Council’s procedures.
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Oxfordshire County Council (24 023 038)
Statement Upheld Child protection 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to concerns he raised about his children’s welfare. This is because the Council has already investigated using the three-stage Children Act complaint procedure and we could not add to that investigation. Additionally, the Council will take action to remedy the injustice caused by delays in that procedure.
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Statement Closed after initial enquiries Other 29-Jun-2025
Summary: We will not investigate this complaint about the Care Provider’s decision to outsource services it provided to residents of its adjacent independent living apartments. There is insufficient evidence the Care Provider’s actions amount to fault.
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Coventry City Council (24 023 250)
Statement Closed after initial enquiries Antisocial behaviour 29-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council did not respond to his telephone calls reporting noise nuisance. Further investigation would not lead to a different outcome.
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Wiltshire Council (24 023 461)
Statement Closed after initial enquiries Special educational needs 29-Jun-2025
Summary: We will not investigate this complaint about an alleged safeguarding failure by the Council. There is not enough evidence of fault by the Council to warrant our further involvement. Matters concerning data protection would be better raised with the Information Commissioner as they have powers to order disclosure and to impose penalties for deletion that we lack.
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Redcar & Cleveland Council (25 000 068)
Statement Closed after initial enquiries Planning applications 29-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault affecting the decision.
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Hampshire County Council (25 000 171)
Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about damage caused to his car by the Council’s contractor and the outcome of his claim for damages. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
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North Somerset Council (25 000 278)
Statement Closed after initial enquiries Disabled children 29-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue his son with a Blue Badge. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.