Decision search
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Gloucestershire County Council (24 016 739)
Statement Upheld Alternative provision 11-Aug-2025
Summary: Mr X complained the Council did not provide his daughter with sufficient alternative provision while she was unable to attend school. The Council is at fault for failing to arrange a suitable full-time education from October 2023 to July 2024. The Council has also failed to record its decision making. This fault meant Mr X’s daughter received limited education between October 2023 and July 2024. This caused Mr X and his daughter significant distress, frustration and has negatively impacted her educational development. The Council has agreed to apologise, make a payment to Mr X and his daughter, and make a service improvement.
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North Tyneside Metropolitan Borough Council (24 017 387)
Statement Not upheld Assessment and care plan 11-Aug-2025
Summary: Mr X complained that the Council failed to properly consider his request that it include medical cannabis as a disability related expense when it completed his financial assessment. We do not find the Council at fault.
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Lancashire County Council (24 017 954)
Statement Upheld Other 11-Aug-2025
Summary: Mr X complained the Council has failed to make correct direct payments for his child, C and failed to explain what he can use these for. The Council is at fault which has caused Mr X uncertainty and distress. The Council has agreed to a package or remedies which includes recalculating the direct payments and make any outstanding payments. It should also confirm in writing how it has calculated the amount and what Mr X can use the money for.
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Essex County Council (24 018 126)
Statement Upheld Special educational needs 11-Aug-2025
Summary: Ms X complained about delays in the Education, Health and Care (EHC) needs assessment process for her child, Y. Ms X also complained the Council failed to provide Y with a suitable education when they were unable to attend school. We found delays in the EHC needs assessment process, this is fault. As was the failure to provide suitable alternative educational provision. These faults have caused Ms X frustration, distress and uncertainty and have meant that Y has missed out on educational provision. The Council agreed to apologise and make symbolic payment to remedy the injustice.
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London Borough of Ealing (23 017 170)
Statement Not upheld Parking and other penalties 11-Aug-2025
Summary: Miss X complained the Council failed to consider consultation responses received about the instillation of double yellow lines near her property. Miss X says it seems as though the Council predetermined the outcome of the consultation. Miss X says this has caused her inconvenience. We have not found fault in the actions of the Council.
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Folkestone & Hythe District Council (23 020 136)
Statement Not upheld Private housing 11-Aug-2025
Summary: We will not investigate Miss X’s complaint about the Council’s actions following previous direction by the Ombudsman. This is because there is not enough evidence of fault.
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Gloucestershire County Council (24 002 936)
Statement Upheld Looked after children 11-Aug-2025
Summary: Mrs X complained about how the Council supported her son while he was in local authority care. Based on current evidence, we have found that the Council was not at fault. It respected her wishes and made decisions about Y’s care which do not appear unreasonable. The Council was, however, at fault for keeping incomplete safeguarding records. It was also at fault for how it considered Mrs X’s complaint. Neither of these things caused her an injustice, but the Council should nonetheless take steps to improve its complaint handling in future.
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Ideal Care Homes Ltd (24 006 556)
Statement Upheld Residential care 11-Aug-2025
Summary: Ms A and her sister Ms B complain that the care provider gave notice on their late father’s placement without due reason and they had to find another placement at short notice for their elderly father who has dementia. The care provider failed to meet Mr X’s needs and gave notice inappropriately; the care provider agrees to acknowledge that and pay a suitable sum to Ms A and her sister in recognition of the stress caused.
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London Borough of Barking & Dagenham (24 006 799)
Statement Upheld Allocations 11-Aug-2025
Summary: Mr complained about the Council’s failure to provide him with suitable temporary accommodation when he became homeless and related matters. We found the Council to be at fault because it failed to carry out a suitability review, did not update his Personal Housing Plan and provide other support. The Council has already accepted it acted with fault and made a payment to Mr X to acknowledge his frustration and uncertainty. In addition to this, we decided, on the balance of probabilities, that Mr X’s temporary accommodation was unsuitable. To remedy the injustice to Mr X, the Council has agreed to make a further payment to acknowledge he was provided with unsuitable accommodation for 14 months. It will also take action to improve its service.
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Oldham Metropolitan Borough Council (24 007 003)
Statement Upheld Residential care 11-Aug-2025
Summary: We will not investigate this complaint about the way the Council arranged access for Mr B to remove his personal belongings from his former home when his tenancy ended. We will not investigate Mr B’s complaint about the bed in his care home and having access to his mobile phone. We cannot add to the previous investigation by the Council. Further investigation would not lead to a different outcome.