Decision search
Your search has 52967 results
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London Borough of Croydon (24 017 857)
Statement Not upheld Assessment and care plan 30-Jun-2025
Summary: Ms X complained that the Council has not carried out its financial assessment for her father correctly. We found the Council is not at fault.
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Statement Closed after initial enquiries Other 30-Jun-2025
Summary: We will not investigate this complaint about the Council destroying Miss X’s documents because the Council have already investigated Miss X’s complaint and we cannot add to the Council’s investigation. Additionally, there is another body better placed to consider the data breach complaint.
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West Berkshire Council (25 005 988)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Derby City Council (25 006 385)
Statement Closed after initial enquiries Other 30-Jun-2025
Summary: We will not investigate Mr B’s complaint about the Council removing his possessions from a garage he leased from the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Agincare UK Limited (25 007 370)
Statement Not upheld Charging 30-Jun-2025
Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted our recommendations, so we have completed our investigation.
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Wiltshire Council (24 005 840)
Statement Upheld Assessment and care plan 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.
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NHS Bath and North East Somerset, Swindon and Wiltshire ICB (24 005 840a)
Statement Not upheld Hospital acute services 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.
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Salisbury NHS Foundation Trust (24 005 840b)
Statement Closed after initial enquiries Hospital acute services 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.
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Wiltshire Health and Care (24 005 840c)
Statement Upheld Hospital acute services 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.
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Derbyshire County Council (24 009 522)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Miss B complained about the Council’s handling of her child, Y’s, annual review and personal budget. We find the Council at fault for delays in the annual review process and for failing to review the personal budget at the agreed time. This caused Y and Miss B distress, frustration and uncertainty. The Council has agreed to apologise, make a symbolic payment to Miss B and complete service improvements to remedy the injustice caused.