Summary: We have upheld this complaint about the Council’s failure to issue an Education Health and Care plan for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

The complaint

1. The complainant, Mrs X, complains that the Council failed to issue her child’s Education Health and Care (EHC) plan within the timescale set out in the Special Educational Needs Code of Practice.

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The Ombudsman’s role and powers

2. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word fault to refer to these. We must also consider whether any fault has had an adverse impact on the person making the complaint. I refer to this as ‘injustice’. If there has been fault which has caused significant injustice, or that could cause injustice to others in the future we may suggest a remedy. (Local Government Act 1974, sections 26(1) and 26A(1), as amended)
3. Under our information sharing agreement, we will share this decision with the Office for Standards in Education, Children’s Services and Skills (Ofsted).

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How I considered this complaint

4. I considered information provided by the complainant and the Council.
5. I considered the Ombudsman’s Assessment Code.

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My assessment

6. Mrs X requested an Education Health and Care Needs Assessment for her child in March 2024. The EHC plan was issued in July 2025 and was therefore delayed by 12 months. It appears that the delay was, in part, due to the lack of educational psychology resource.
7. The Ombudsman regards delay in assessing education health and care needs due to the lack of specialist advice as amounting to service failure. We are satisfied that the Council has a plan in place to address the lack of specialist advice.
8. If we were to investigate this complaint it is likely we would find fault causing Mrs X injustice because of the distress and uncertainty caused by the delay.

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Agreed action

9. We therefore asked the Council to offer to make a symbolic payment of £1200 to Mrs X in recognition of the delay. To its credit, the Council has agreed to take the action we asked for. This removes the need for us to investigate

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Final decision

10. We have upheld this complaint. The Council has agreed to resolve the complaint early by providing a proportionate remedy to the injustice caused to Mrs X.

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Investigator's decision on behalf of the Ombudsman