Summary: We have upheld this complaint about the Council’s failure to issue an Education Health and Care plan for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.

The complaint

1. The complainant, Miss X, complains that the Council failed to issue her child’s Education Health and Care (EHC) plan within the timescale set out in the Special Educational Needs Code of Practice.

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The Ombudsman’s role and powers

2. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word fault to refer to these. We must also consider whether any fault has had an adverse impact on the person making the complaint. I refer to this as ‘injustice’. If there has been fault which has caused significant injustice, or that could cause injustice to others in the future we may suggest a remedy. (Local Government Act 1974, sections 26(1) and 26A(1), as amended)
3. Under our information sharing agreement, we will share this decision with the Office for Standards in Education, Children’s Services and Skills (Ofsted).

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How I considered this complaint

4. I considered information provided by the complainant and the Council.
5. I considered the Ombudsman’s Assessment Code.

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My assessment

6. Miss X requested an Education Health and Care Needs Assessment for her child in May 2024. The Council decided to issue an Education Health and Care (EHC) plan but did not do so until July 2025. The EHC plan was therefore delayed by 9 months. The Council attributes the delay to the lack of educational psychology resource.
7. The Ombudsman regards delay in assessing education health and care needs due to the lack of specialist advice as amounting to service failure. We are satisfied that the Council has a plan in place to address the lack of specialist advice.
8. If we were to investigate this complaint it is likely we would find fault causing Miss X injustice because of the distress and uncertainty caused by the delay.

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Agreed action

9. We therefore asked the Council to offer to pay Miss X £900 in recognition of the 9-month delay. To its credit the Council has agreed to take the action we asked for. This removes the need for us to investigate

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Final decision

10. We have upheld this complaint. The Council has agreed to resolve the complaint early by providing a proportionate remedy to the injustice caused to Miss X.

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Investigator's decision on behalf of the Ombudsman