Summary

Complaint from a woman that the council withdrew its commitment to free home-to-school transport for her son.

The complaint

Complaint from a woman that the council withdrew its commitment to free home-to-school transport for her son.

Finding

The Ombudsman upheld the complaint and found fault causing injustice.

Recommendations

To remedy the injustice caused, we recommend the council:

• apologise to the women for the injustice caused by fault;
• reinstate the free home-to-school transport for her son from the date when his current travel pass expires until July 2017;
• pay the school transport costs for the boy between the date it withdrew it and the date when his current travel pass expires;
• pay the women £100 for her time and trouble in having to pursue the complaint; and
• offer the same remedy for two others similarly affected who appealed in respect of the periods between its withdrawal of free home-to-school transport and the dates stated in its previous offers.

The council has agreed to carry out these recommendations.

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