Gloucestershire County Council (24 012 734)

Category : Education > School admissions

Decision : Upheld

Decision date : 12 Nov 2024

The Ombudsman's final decision:

Summary: We will not investigate Mr X’s complaint about the school admissions process. The Council has offered a fresh appeal and it is unlikely an investigation would achieve anything more.

The complaint

  1. The complainant, whom I shall refer to as Mr X, complained about the handling of his school admission appeal. Mr X said the Council wrongly advised him not to appeal for the previous academic year. Mr X says there has been a change in his circumstances, but the Council has refused to offer a fresh appeal.

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The Ombudsman’s role and powers

  1. We provide a free service, but must use public money carefully. We may decide not to start or continue with an investigation if we believe it is unlikely further investigation will lead to a different outcome. (Local Government Act 1974, section 24A(6), as amended)

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How I considered this complaint

  1. I considered information provided by the complainant and the Council.
  2. I considered the Ombudsman’s Assessment Code.

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Final decision

  1. We will not investigate Mr X’s complaint. This is because in response to the Ombudsman’s enquiries the Council agreed to offer a fresh appeal. An investigation would be unlikely to achieve anything more.

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Investigator's decision on behalf of the Ombudsman

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