Summary: Miss X complains about the way an Education Admission Appeal Panel considered her appeal for a place in primary school. We have discontinued our investigation as we were unable to contact Miss X about her complaint.

The complaint

1. Miss X complains an Education Admission Appeal Panel failed to properly consider her appeal against the Council’s refusal to allocate her child a place in primary school. Miss X says she already has a child in the school.

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The Ombudsman’s role and powers

2. We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

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How I considered this complaint

3. I have considered the information Miss X has provided in her complaint. I have also considered the information the Council has provided to the Ombudsman. This includes information about Miss X’s appeal and the panel hearing.

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What I found

4. I have been unable to speak to Miss X about her complaint despite trying to contact her. I am unable to progress my investigation without the information I need.
5. Therefore, I have decided to discontinue my investigation.

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Final decision

6. I have discontinued my investigation into this complaint.

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Investigator's decision on behalf of the Ombudsman