Marden High School (19 004 583)

Category : Education > School admissions

Decision : Closed after initial enquiries

Decision date : 02 Jul 2019

The Ombudsman's final decision:

Summary: The Ombudsman will not investigate Mr X’s complaint about administrative errors in his school admissions application process. The School has now offered a place and it is unlikely our investigation could achieve more.

The complaint

  1. The complainant, whom I shall call Mr X, says there were faults in the school admissions process, carried out by the Council on behalf of the School, which he said led to the School not providing his child, B, with a place.

Back to top

The Ombudsman’s role and powers

  1. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word 'fault' to refer to these. We must also consider whether any fault has had an adverse impact on the person making the complaint. I refer to this as ‘injustice’. We provide a free service, but must use public money carefully. We may decide not to start or continue with an investigation if we believe:
    • the injustice is not significant enough to justify the cost of our involvement, or
    • it is unlikely we could add to any previous investigation by the Council. (Local Government Act 1974, section 24A(6), as amended)

Back to top

How I considered this complaint

  1. I considered the information Mr X provided with his complaint and information the School provided. I considered Mr X’s comments on a draft version of this decision.

Back to top

What I found


  1. Mr X says he applied on time for a place for his child to start in September 2019 at the School. He says this was his first choice. He says he did not receive any offer letter on national offer day. Mr X says he received an offer of a school on 7 March.
  2. Mr X appealed the School’s decision not to offer him a place to its school admissions appeals’ panel. It heard his appeal in mid May. The appeal panel refused his request for a place.
  3. The School has now confirmed it has offered a place to B as he had become first on the waiting list and a place became available.
  4. Mr X says the Council, who carried out the school’s admissions process on the Schools behalf, made numerous errors which fuelled his complaint.


  1. As the situation has now been resolved by the School granting B a place, we cannot justify an investigation.

Back to top

Final decision

  1. The Ombudsman will not investigate this complaint. This is because it is unlikely we could significantly add to the outcome achieved.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.