Luton Borough Council (16 017 454)

Category : Education > Other

Decision : Closed after initial enquiries

Decision date : 15 Mar 2017

The Ombudsman's final decision:

Summary: The Ombudsman has no power to investigate Mrs M’s complaint as it is about what happened in a school.

The complaint

  1. The complainant, whom I shall call Mrs M, says the Council failed to investigate and deal with issues in a primary school. She also complains about the school’s actions.

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The Ombudsman’s role and powers

  1. We cannot investigate complaints about what happens in schools. (Local Government Act 1974, Schedule 5, paragraph 5(b), as amended)

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How I considered this complaint

  1. I considered the information Mrs M provided with her complaint. She commented on a draft version of this decision.

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What I found

  1. Mrs M says her child, B, attend the Primary School, School X. B now attends a senior school. Mrs M says B has Aspergers Syndrome. She says whilst at School X, B suffered immensely, both physically and psychologically, as she says B was persecuted by both pupils and staff. Mrs M says B dramatically improved after moving to senior school.
  2. Mrs M says she complained to School X’s governing body and the Council but is not happy with their replies. She is concerned for the children’s care who are now at School X as she believes the problems she experienced are systemic.


  1. We have no power to investigate what happens in schools. We also cannot look at how a Council investigates a complaint about what has happened in a school.

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Final decision

  1. The Ombudsman cannot investigate school matters.

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Investigator's decision on behalf of the Ombudsman

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