The Ombudsman's final decision:
Summary: The Ombudsman has no power to investigate Mrs M’s complaint as it is about what happened in a school.
- The complainant, whom I shall call Mrs M, says the Council failed to investigate and deal with issues in a primary school. She also complains about the school’s actions.
The Ombudsman’s role and powers
- We cannot investigate complaints about what happens in schools. (Local Government Act 1974, Schedule 5, paragraph 5(b), as amended)
How I considered this complaint
- I considered the information Mrs M provided with her complaint. She commented on a draft version of this decision.
What I found
- Mrs M says her child, B, attend the Primary School, School X. B now attends a senior school. Mrs M says B has Aspergers Syndrome. She says whilst at School X, B suffered immensely, both physically and psychologically, as she says B was persecuted by both pupils and staff. Mrs M says B dramatically improved after moving to senior school.
- Mrs M says she complained to School X’s governing body and the Council but is not happy with their replies. She is concerned for the children’s care who are now at School X as she believes the problems she experienced are systemic.
- We have no power to investigate what happens in schools. We also cannot look at how a Council investigates a complaint about what has happened in a school.
- The Ombudsman cannot investigate school matters.
Investigator's decision on behalf of the Ombudsman