Mrs X complained the Council-run service her daughter was referred to for non-attendance at school, was unhelpful and caused her distress. She said allegations that her daughter was bullied were ignored.
The Ombudsman upheld the complaint and found fault found causing injustice.
The Council has already agreed to consider improving its record-keeping of meetings where there is no-one present to represent the child or parent. The Council should also apologise in writing to Mrs X and her daughter for the distress caused by the insensitive way it handled the non-attendance referral when it was made aware of bullying allegations.
Ombudsman satisfied with Council response: 28 August 2018.