The Ombudsman's final decision:
Summary: The Ombudsman cannot investigate a complaint about a school’s decision to ban a parent from its premises as it is outside his jurisdiction. The actions of the Council in providing legal advice to the school are also caught by this restriction.
- The complainant, whom I shall call Ms M, complains about the way she has been banned from going into her child’s school.
The Ombudsman’s role and powers
- The Local Government Act 1974 sets out the Ombudsman’s powers but also imposes restrictions on what we can investigate.
- The Ombudsman cannot investigate complaints about what happens in schools. (Local Government Act 1974, Schedule 5, paragraph 5(b))
How I considered this complaint
- I have considered information provided by Ms M.
What I found
- Following an incident, the school which Ms M’s child attends, banned her from the premises. The actions of the school are not within the Ombudsman’s jurisdiction (see paragraph 3).
- Ms M complains about the way the Council’s legal advisers have handled the issue.
- In these circumstances the Council is acting on behalf of the school and therefore its actions too are outside the Ombudsman’s jurisdiction.
- I have decided that the Ombudsman cannot investigate this complaint because it is outside his jurisdiction.
Investigator's decision on behalf of the Ombudsman