Wiltshire Council (16 011 840)

Category : Education > Other

Decision : Closed after initial enquiries

Decision date : 23 Mar 2017

The Ombudsman's final decision:

Summary: The Ombudsman cannot investigate a complaint about a school’s decision to ban a parent from its premises as it is outside his jurisdiction. The actions of the Council in providing legal advice to the school are also caught by this restriction.

The complaint

  1. The complainant, whom I shall call Ms M, complains about the way she has been banned from going into her child’s school.

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The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out the Ombudsman’s powers but also imposes restrictions on what we can investigate.
  2. The Ombudsman cannot investigate complaints about what happens in schools. (Local Government Act 1974, Schedule 5, paragraph 5(b))

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How I considered this complaint

  1. I have considered information provided by Ms M.

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What I found

  1. Following an incident, the school which Ms M’s child attends, banned her from the premises. The actions of the school are not within the Ombudsman’s jurisdiction (see paragraph 3).
  2. Ms M complains about the way the Council’s legal advisers have handled the issue.
  3. In these circumstances the Council is acting on behalf of the school and therefore its actions too are outside the Ombudsman’s jurisdiction.

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Final decision

  1. I have decided that the Ombudsman cannot investigate this complaint because it is outside his jurisdiction.

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Investigator's decision on behalf of the Ombudsman

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