Decision search
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Peterborough City Council (25 000 938)
Statement Closed after initial enquiries Transport 29-Jun-2025
Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a blue badge. This is because the Council will offer the complainant a face to face mobility assessment and reassess the application.
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Slough Borough Council (25 001 158)
Statement Closed after initial enquiries Allocations 29-Jun-2025
Summary: We will use our discretion not to investigate this complaint about the complainant’s priority on the housing register. This is because the Council has decided to increase the family’s priority.
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Lewes District Council (25 001 646)
Statement Closed after initial enquiries Leisure and culture 29-Jun-2025
Summary: We cannot investigate Mr X’s complaint about a lack of accessible toilets at a private club. This is because the complaint does not concern an administrative function of the Council.
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London Borough of Wandsworth (25 001 935)
Statement Closed after initial enquiries Child protection 29-Jun-2025
Summary: We cannot investigate this complaint about information shared with a third-party by the Council. The law says we cannot investigate complaints about what happened in court.
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London Borough of Tower Hamlets (25 002 073)
Statement Closed after initial enquiries Homelessness 29-Jun-2025
Summary: We will not investigate this complaint about the suitability of Mr X’s temporary accommodation. He successfully used his right to request a review, and the Council agreed to offer the family alternative temporary accommodation.
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Burnley Borough Council (25 002 094)
Statement Closed after initial enquiries Council tax 29-Jun-2025
Summary: We will not investigate this complaint about difficulties the complainant had setting up a new direct debit to pay his council tax. This is because there is insufficient evidence of fault causing injustice.
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London Borough of Hillingdon (25 002 220)
Statement Closed after initial enquiries Parking and other penalties 29-Jun-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
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London Borough of Ealing (24 010 029)
Statement Closed after initial enquiries Council tax 28-Jun-2025
Summary: We will not exercise discretion to investigate the Council’s recovery of a council tax debt from 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no discretion to investigate complaints which have been subject to court proceedings.
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London Borough of Croydon (23 015 996)
Report Upheld Homelessness 27-Jun-2025
Summary: Ms X complained about how the Council responded to her brother Mr Y’s homelessness applications in 2023. We found several faults. There were months of delays by the Council and basic administrative errors. The Council repeatedly failed to respond correctly to Mr Y’s attempts to access support from its housing service. This meant that instead of being housed by the Council, Mr Y had to live with another of his sisters, Ms Z, despite her being seriously unwell and despite the impact of his mental health needs on their wellbeing. The faults caused Mr Y, Ms X and Ms Z significant stress and upset.
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Oxfordshire County Council (25 000 340)
Statement Closed after initial enquiries Alternative provision 27-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision not to make alternative educational provision for the complainant’s daughter because there is insufficient evidence of fault on the Council’s part. We cannot investigate her complaint about the Council’s refusal to carry out an Education Health and Care Needs Assessment because she has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).