Decision search
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Birmingham City Council (24 010 750)
Statement Closed after initial enquiries Direct payments 13-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council stopping her Direct Payment in 2021. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
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Wigan Metropolitan Borough Council (24 011 791)
Statement Closed after initial enquiries Allocations 13-Feb-2025
Summary: We will not investigate Ms X’s complaint about housing allocations because the complaint is late, there is no good reason to exercise discretion to investigate it now.
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Central Bedfordshire Council (24 011 959)
Statement Closed after initial enquiries Noise 13-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over noise nuisance from a neighbouring supermarket. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr and Mrs X could not have complained to us sooner.
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North Northamptonshire Council (24 013 630)
Statement Upheld Special educational needs 13-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in making direct payments for her child’s educational provision. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Middlesbrough Borough Council (23 013 918)
Statement Closed after initial enquiries Residential care 12-Feb-2025
Summary: We will not investigate Miss X’s complaint that her mother was neglected by her care home. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Eastbourne Borough Council (23 018 553)
Statement Upheld Homelessness 12-Feb-2025
Summary: Mr X complained the Council failed to properly administer a homelessness application and failed to issue a personalised housing plan. Mr X also said the Council provided unsuitable interim accommodation, delayed accepting a housing duty, and communicated poorly. We have found the Council at fault for these matters. The Council has agreed to apologise, pay a financial remedy, provide a right of review for the suitability of Mr X’s property, and carry out officer training. We have not found the Council at fault for failing to protect the household’s belongings.
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City of York Council (23 019 266)
Statement Upheld Assessment and care plan 12-Feb-2025
Summary: There was a long delay in reviewing the care package for Mr X which essentially left Mr and Mrs A to manage the care themselves. Subsequently there was a significant delay in resolving the Direct Payments budget for Mr X which caused considerable anxiety to his parents, Mr and Mrs A. The Council has agreed to apologise, offer a sum in acknowledgement of the distress caused by its failings, and take action to resolve the outstanding issues.
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London and Manchester Healthcare Ltd (24 003 850)
Statement Upheld Charging 12-Feb-2025
Summary: We uphold Mrs X’s complaint that Gainsborough House and Liverpool City Council provided inaccurate information about a change to her sister, Ms Y’s, care funding. However, we did not find this caused a financial injustice to Ms Y. The Care Home and the Council will apologise to Mrs X for the confusion caused. We did not find fault with the actions of NHS Cheshire and Merseyside ICB.
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NHS Cheshire and Merseyside ICB (24 003 850a)
Statement Not upheld Assessment and funding 12-Feb-2025
Summary: We uphold Mrs X’s complaint that Gainsborough House and Liverpool City Council provided inaccurate information about a change to her sister, Ms Y’s, care funding. However, we did not find this caused a financial injustice to Ms Y. The Care Home and the Council will apologise to Mrs X for the confusion caused. We did not find fault with the actions of NHS Cheshire and Merseyside ICB.
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Wigan Metropolitan Borough Council (24 004 315)
Statement Upheld Special educational needs 12-Feb-2025
Summary: Mrs X complained the Council delayed amending her son, Y’s, Education, Health and Care (EHC) Plan following an annual review by over a year. The Council was at fault. It delayed issuing Y’s amended EHC Plan which meant he lost out on some of the specialist educational provision in his Plan between September 2023 and July 2024. This also caused Mrs X distress and uncertainty. The Council agreed to make payments to Mrs X to recognise the injustice caused and provide us with updates on the service improvements it has already carried out in response to this complaint.