Decision search
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Peterborough City Council (24 005 859)
Statement Upheld Other 13-Feb-2025
Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.
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NHS Cambridgeshire & Peterborough ICB (24 005 859a)
Statement Upheld Mental health services 13-Feb-2025
Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.
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Cambridgeshire and Peterborough NHS Foundation Trust (24 005 859b)
Statement Upheld Mental health services 13-Feb-2025
Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.
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London Borough of Bromley (24 006 466)
Statement Upheld Alternative provision 13-Feb-2025
Summary: There was fault in the way the Council considered whether it had a duty to provide alternative education when a child stopped attending their school. During this investigation the Council has offered a suitable remedy for the injustice caused to Ms X and her child. This offer, and our recommended service improvements, are a satisfactory resolution to the complaint.
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Birmingham City Council (24 007 138)
Statement Upheld Refuse and recycling 13-Feb-2025
Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling on the scheduled days. He complains this has been an ongoing issue for several years and the Council has failed to take appropriate or effective action to resolve it. We found the Council’s continued failure to collect Mr X’s recycling on the scheduled day is fault. This led to an accumulation of waste on the street and Mr X has spent a considerable amount of time picking up litter that has been blown around following missed collections. The Council has agreed to apologise, make a payment to Mr X and monitor his collections.
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Harmony Care and Personal Services (24 015 152)
Statement Closed after initial enquiries Domiciliary care 13-Feb-2025
Summary: Mr X complains about the quality of domiciliary care provided to his late relative, Mr Y, in 2023. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late and there are no good reasons to investigate.
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Manchester City Council (24 017 208)
Statement Closed after initial enquiries Planning applications 13-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
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London Borough of Southwark (24 017 331)
Statement Closed after initial enquiries Leisure and culture 13-Feb-2025
Summary: We will not investigate this complaint about reservation charges at the library. This is because there is insufficient evidence of fault by the Council.
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Brighton & Hove City Council (24 018 061)
Statement Closed after initial enquiries Allocations 13-Feb-2025
Summary: We will not investigate Miss X’s complaint about the Council’s refusal of her housing application for a high priority band. There is not enough evidence of fault to justify investigating.
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Dorset Police & Crime Commissioner (24 018 271)
Statement Closed after initial enquiries Other 13-Feb-2025
Summary: We cannot investigate this complaint about the Police’s handling of a crime investigation or how the Authority had oversight of the Police’s investigations. These matters are excluded from our jurisdiction. Nor will we investigate how the Authority conducted X’s complaint review request, because we cannot carry out a meaningful investigation and there is no worthwhile outcome we can achieve.