Decision search
Your search has 55054 results
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Bury Metropolitan Borough Council (25 004 242)
Statement Closed after initial enquiries Planning applications 17-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with a prior approval application as have not seen enough evidence of fault in the Council’s actions. Also, we do not consider the complainant has suffered significant injustice because of the way the Council considered the application and we cannot achieve the outcome the complainant is seeking.
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North Lincolnshire Council (24 019 958)
Statement Closed after initial enquiries Assessment and care plan 17-Aug-2025
Summary: Miss G is complaining about the care provided to her mother, Mrs H, by North Lincolnshire Council and Northern Lincolnshire and Goole NHS Foundation Trust in 2024. We will not investigate Miss G’s complaint. This is because an investigation by the Ombudsmen would be unlikely to add to the work the Trust has already undertaken to investigate Miss G’s concerns.
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Northern Lincolnshire & Goole NHS Foundation Trust - Scunthorpe General Hospital (24 019 958a)
Statement Closed after initial enquiries Hospital acute services 17-Aug-2025
Summary: Miss G is complaining about the care provided to her mother, Mrs H, by North Lincolnshire Council and Northern Lincolnshire and Goole NHS Foundation Trust in 2024. We will not investigate Miss G’s complaint. This is because an investigation by the Ombudsmen would be unlikely to add to the work the Trust has already undertaken to investigate Miss G’s concerns.
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West Northamptonshire Council (25 002 388)
Statement Upheld Special educational needs 16-Aug-2025
Summary: We have upheld this complaint about the Council’s failure to issue an Education Health and Care plan for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Leeds City Council (25 002 975)
Statement Closed after initial enquiries School transport 15-Aug-2025
Summary: We will not investigate this complaint about the decision to refuse the complainant’s appeal against the type of home to school transport awarded for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Essex County Council (25 003 440)
Statement Upheld Special educational needs 15-Aug-2025
Summary: We have upheld this complaint about the Council’s failure to issue an Education Health and Care plan for the complainant’s son within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Leeds City Council (24 010 011)
Report Upheld Special educational needs 15-Aug-2025
Summary: Education – Special educational needs (SEN) assessments and reviews The Council took more than 72 weeks to issue an Education, Health and Care (EHC) Plan for Mr X's child, Y. It should have completed this in 20 weeks. As a result, Mr X was caused uncertainty about whether Y could have started at their preferred school a year sooner if not for the fault. The family have also been caused a prolonged period of frustration. The Council’s lack of educational psychologists has already significantly delayed many families in obtaining EHC Plans. However, once the Council receives the educational psychology advice it needs, it is still routinely taking more than 7 months to finalise EHC Plans. This is significant drift and delay by this Council affecting hundreds of its children and young people with special educational needs.
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Liverpool City Council (25 006 638)
Statement Closed after initial enquiries Council tax 14-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council failing to mail him council tax bills, and the Council incorrectly telling him there was a liability order against him. There is not enough evidence of significant unremedied personal injustice to warrant us investigating.
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Newcastle upon Tyne City Council (25 006 716)
Statement Closed after initial enquiries Trading standards 14-Aug-2025
Summary: We will not investigate this complaint that the Council refused to investigate a private company’s use of parking warnings as the complainant is not caused a level of injustice sufficient to warrant our further involvement.
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Newcastle upon Tyne City Council (25 007 060)
Statement Closed after initial enquiries Highway repair and maintenance 14-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after her electric wheelchair hit a hole at a dropped kerb crossing. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.