Decision search
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London Borough of Tower Hamlets (24 006 844)
Statement Closed after initial enquiries Other 26-Feb-2025
Summary: We will not investigate Ms X’s late complaint about the Council’s handling of child protection matters involving Ms Y’s children. This is because the law prevents us from investigating some of the Council’s action where this relates to the content of reports produced for court proceedings. We could not add to the Council’s investigation of Ms X’s complaints under all three stages of the statutory complaints process. We also cannot achieve the outcomes the complainant wants.
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Reading Borough Council (24 007 188)
Statement Not upheld Special educational needs 26-Feb-2025
Summary: Ms X complained the Council failed to make appropriate provision for her son, Y to attend clubs as part of the Holidays Activities and Food programme. We have completed our investigation as we have found no evidence of fault by the Council in these matters.
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Staffordshire County Council (24 007 364)
Statement Upheld Special educational needs 26-Feb-2025
Summary: Ms X complained the Council failed to issue an Education Health and Care Plan, including the Personal Budget, for her son, Y, within the timescale set by a tribunal. She said this caused Y to miss educational provision and caused significant distress. We find the Council at fault for the delay which caused missed education and distress. The Council has agreed to remedy this by apologising and making a symbolic payment.
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London Borough of Ealing (24 007 517)
Statement Closed after initial enquiries Building control 26-Feb-2025
Summary: We will not investigate this complaint about the Council’s delay in issuing a completion certificate for a loft conversion. There is not enough evidence of fault in the Council’s actions. And we cannot achieve the outcome the complainant is seeking.
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Colchester City Council (24 007 842)
Statement Upheld Homelessness 26-Feb-2025
Summary: Miss X complained about the way the Council has handled her homelessness application. She complains the Council has delayed in investigating her case and failed to provide temporary accommodation. We found the delays and failings in the way the Council dealt with Miss X’s homeless application are fault. This fault has caused Miss X an injustice.
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Leicestershire County Council (24 013 530)
Statement Upheld Charging 26-Feb-2025
Summary: Mr X complained the Council did not provide detailed information about the cost of his mother’s care when the care was arranged, which meant the family were not able to make an informed choice about it. We asked the Council to remedy the injustice caused and it agree to apologise, make a symbolic payment to Mr X and to remind relevant staff of the importance of providing as much information possible about the likely costs of care when it is arranged.
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West Northamptonshire Council (24 008 783)
Statement Upheld Homelessness 26-Feb-2025
Summary: Mr X complains the Council failed to properly consider his homelessness application when he was fleeing domestic abuse and suffering mental health issues. He also complains the Council has repeated its failures from his previous complaint. We find fault with the Council for its handling of Mr X’s homelessness case. The Council has agreed to pay Mr X a financial remedy in recognition of the distress and missed accommodation. The Council has also agreed to carry out further service improvements.
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Birmingham City Council (24 009 293)
Statement Not upheld Council tax 26-Feb-2025
Summary: Mr X complained that the Council failed to communicate with him properly about a council tax bill. He said the confusion and lack of communication caused him distress and financial hardship. We have discontinued the investigation. The Council has admitted that it was at fault. to The Council will make a payment to Mr X and has withdrawn recovery action. Further investigation would not lead to a different outcome.
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Derby City Council (24 009 472)
Statement Closed after initial enquiries Special educational needs 26-Feb-2025
Summary: We cannot investigate Mrs X’s complaint about a delay in naming a school in an Education Health and Care Plan because Mrs X appealed to the Tribunal. There are no good reasons why we should investigate her complaint about possible missed provision as this has been known to her for more than 12 months before she complained to us.
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East Sussex County Council (24 009 715)
Statement Upheld Assessment and care plan 26-Feb-2025
Summary: Mrs X complains the Council did not provide her with care and support that met her needs. She says this impacted her wellbeing. We find the Council at fault which caused Mrs X limited injustice. We also find fault with its handling of the complaints. The Council has agreed to make a payment to Mrs X to acknowledge its poor complaint handling.