Decision search
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City of Doncaster Council (25 002 826)
Statement Closed after initial enquiries Planning applications 10-Dec-2025
Summary: We will not investigate Ms X’s complaint about how the Council considered her concerns about nearby development. This is because there is not enough evidence of fault.
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Kent County Council (25 010 128)
Statement Closed after initial enquiries Special educational needs 10-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to provide education to her child between December 2023 to July 2024 because it is late. We will not investigate delays in the Council’s complaint handling because it does not meet the tests in our assessment code.
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Nottinghamshire County Council (25 010 235)
Statement Closed after initial enquiries Assessment and care plan 10-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council’s care review meeting and report, and it not replying to her complaint. An investigation by us would not reach a different outcome. We also cannot achieve the complaint outcome Miss X wants. We do not investigate council complaint-handling where we are not investigating the core issues which caused the complaint.
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Swindon Borough Council (25 010 284)
Statement Closed after initial enquiries Special educational needs 10-Dec-2025
Summary: We will not investigate this complaint about how the Council handled the education, health and care plan process because further investigation would not lead to a different outcome.
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James Hudson (Builders) Limited (25 010 314)
Statement Closed after initial enquiries Residential care 10-Dec-2025
Summary: We will not investigate this late complaint about the standard of care in a care home up to December 2023. There is not a good reason for the delay in the matter being escalated to us. In any event, we could not achieve the outcome Ms X seeks. The Information Commissioner is best placed to consider Ms X’s request for information in 2025.
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Hampshire County Council (25 010 504)
Statement Closed after initial enquiries Highway repair and maintenance 10-Dec-2025
Summary: We will not investigate this complaint about the Council failing to repair a defective manhole cover. There is not enough evidence of fault in the way the Council has assessed the matter, we cannot achieve the outcome the complainant is seeking, and it is reasonable to expect him to pursue a court remedy.
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Birmingham City Council (25 010 544)
Statement Closed after initial enquiries Refuse and recycling 10-Dec-2025
Summary: We will not investigate this complaint about the Council’s waste collection service. It is reasonable to expect the complainant to have contacted us sooner about events in 2023/24, the mixing of different waste types does not cause the complainant a significant personal injustice, and we cannot investigate the disruption caused by industrial strike action as this affects all or most people in the Council’s area.
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London Borough of Newham (25 010 786)
Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Dec-2025
Summary: We will not investigate this complaint from Mr X about the Council’s handling of a complaint related to a Residential Services Officer’s conduct. This is because we could not add to the investigation carried out by the Council or achieve a different outcome
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Gloucestershire County Council (25 010 866)
Statement Closed after initial enquiries Other 10-Dec-2025
Summary: We will not investigate this whistle-blowing complaint about matters principally involving staff safety at temporary accommodation contracted by the Council. We are not a responsible body for whistle-blowing complaints and other bodies are better placed than us to deal with this matter.
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London Borough of Haringey (25 010 961)
Statement Upheld Other 10-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in responding to his insurance claim, and its subsequent handling of his complaint about the delay. This is because the Council has already apologised to Mr X and explained why there was a delay. Also, it is unlikely an investigation would not achieve any worthwhile outcome for him.