Recent statements in this category are shown below:
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Luton Borough Council (23 016 264)
Statement Closed after initial enquiries Other 05-Mar-2024
Summary: We will not investigate this complaint about the actions of a social worker and the complainant not being paid for services he has provided. This is because there is no worthwhile outcome we could achieve.
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Statement Closed after initial enquiries Other 04-Mar-2024
Summary: We will not investigate this complaint about how the Council carried out a child and family assessment. This is because there is insufficient evidence of fault in how the Council considered the complaint under the statutory complaint’s procedure.
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Kent County Council (23 018 972)
Statement Closed after initial enquiries Other 04-Mar-2024
Summary: We will not investigate this complaint about the actions of Council staff affecting the complainant’s family. This is because the complaint matters were considered and decided in court. The actions of the Council’s staff cannot be separated out from matters we have no remit to consider.
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London Borough of Bromley (23 008 648)
Statement Upheld Other 04-Mar-2024
Summary: Miss X complained the Council did not provide the therapeutic support for her and her son, Y in line with a court ordered care plan. Miss X said some of the therapy was stopped and started and the Council did not provide the therapy for Y. The Council was at fault, it did not review the care plan properly and delayed in starting the therapy for Y. It agreed to apologise to Miss X and pay her a symbolic amount of £500 to recognise the frustration and uncertainty caused to her and to make service improvements.
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Nottinghamshire County Council (23 016 487)
Statement Closed after initial enquiries Other 02-Mar-2024
Summary: We cannot investigate this complaint about the Council’s actions in respect of the complainant’s daughter. This is because it concerns matters which have been considered in court or are related to those matters.
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East Sussex County Council (23 016 472)
Statement Closed after initial enquiries Other 01-Mar-2024
Summary: We will not investigate this complaint about the Council contacting Mr X's former partner. This is because the Information Commissioner’s Office is best placed to consider Mr X’s complaint.
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London Borough of Newham (23 013 779)
Statement Closed after initial enquiries Other 01-Mar-2024
Summary: We will not investigate Ms X’s complaint about the Council failing to follow correct process when investigating an allegation raised by her child. This is because we cannot achieve the outcome she wants.
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Stockton-on-Tees Borough Council (23 016 586)
Statement Closed after initial enquiries Other 29-Feb-2024
Summary: We will not investigate this complaint about the actions of the Council when Mr X was a child. The complaint is late and there is no good reason to exercise discretion to investigate it now.
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Statement Closed after initial enquiries Other 28-Feb-2024
Summary: We will not investigate this complaint about the Council’s involvement with the complainant’s family and poor communication. It is unlikely we could add anything to the Council’s response.
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London Borough of Redbridge (23 014 965)
Statement Not upheld Other 28-Feb-2024
Summary: Mr X complained that the Council unreasonably ended emergency temporary accommodation which was being supplied by its Children’s’ Services Team. We found there was no fault by the Council.