Surrey County Council (25 026 166)
Category : Children's care services > Other
Decision : Closed after initial enquiries
Decision date : 14 Jun 2026
The Ombudsman's final decision:
Summary: We cannot investigate Miss X’s complaint about the content of a court report or the process by which the report was made because a court instructed the Council to make the report, and the law says we cannot investigate.
The complaint
- Miss X complains about the Council’s section 7 report for court including the process by which it was made. Miss X said the matter caused her uncertainty.
The Ombudsman’s role and powers
- The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
- We cannot investigate a complaint about the start of court action or what happened in court. (Local Government Act 1974, Schedule 5/5A, paragraph 1/3, as amended)
How I considered this complaint
- I considered information provided by the complainant and the Council.
- I considered the Ombudsman’s Assessment Code.
My assessment
- As part of private law proceedings involving children, a court may ask the Council to produce a section 7 report. The court will then consider the report as part of its decision making. Because the section 7 report forms part of court proceedings, we have no jurisdiction to investigate its preparation or content.
- Consequently, we cannot investigate Miss X’s complaint because the law says we cannot.
Final decision
- We cannot investigate Miss X’s complaint because the matter was before a court, and the law says we cannot investigate.
Investigator's decision on behalf of the Ombudsman