Surrey County Council (25 026 166)

Category : Children's care services > Other

Decision : Closed after initial enquiries

Decision date : 14 Jun 2026

The Ombudsman's final decision:

Summary: We cannot investigate Miss X’s complaint about the content of a court report or the process by which the report was made because a court instructed the Council to make the report, and the law says we cannot investigate.

The complaint

  1. Miss X complains about the Council’s section 7 report for court including the process by which it was made. Miss X said the matter caused her uncertainty.

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The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
  2. We cannot investigate a complaint about the start of court action or what happened in court. (Local Government Act 1974, Schedule 5/5A, paragraph 1/3, as amended)

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How I considered this complaint

  1. I considered information provided by the complainant and the Council.
  2. I considered the Ombudsman’s Assessment Code.

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My assessment

  1. As part of private law proceedings involving children, a court may ask the Council to produce a section 7 report. The court will then consider the report as part of its decision making. Because the section 7 report forms part of court proceedings, we have no jurisdiction to investigate its preparation or content.
  2. Consequently, we cannot investigate Miss X’s complaint because the law says we cannot.

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Final decision

  1. We cannot investigate Miss X’s complaint because the matter was before a court, and the law says we cannot investigate.

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Investigator's decision on behalf of the Ombudsman

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