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Wiltshire Council (22 000 939)

Category : Children's care services > Other

Decision : Closed after initial enquiries

Decision date : 03 May 2022

The Ombudsman's final decision:

Summary: We will not investigate this late complaint about what the Council may have not told Mr X when a person and her child moved into his home in 2016. Mr X was able to complain about it in 2016 and there is no good reason to exercise discretion to investigate the complaint now.

The complaint

  1. Mr X said the Council failed to tell him about the nature of a person who moved in with him in 2016.

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The Ombudsman’s role and powers

  1. We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)

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How I considered this complaint

  1. I considered information provided by the complainant.
  2. I considered the Ombudsman’s Assessment Code.

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My assessment

  1. The information Mr X sent us shows he was aware of the matter he complains of in 2016 and raised the matter at the time.

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Final decision

  1. We will not investigate Mr X’s complaint because it is late and there is no good reason to exercise discretion to investigate it now.

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Investigator's decision on behalf of the Ombudsman

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