Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Stoke-on-Trent City Council (21 003 560)

Category : Children's care services > Other

Decision : Closed after initial enquiries

Decision date : 30 Jul 2021

The Ombudsman's final decision:

Summary: We cannot investigate Mr X’s complaint about the Council’s actions and social worker’s opinions. A court is considering the case which is about the welfare of a child.

The complaint

  1. Mr X complains the Council’s social worker has not acted properly regarding an ongoing family court case and the provision of a report to court. Mr X disagrees with the social worker’s opinions and says she has not properly informed the court about the situation. He objects to the use of school for family contact or assessment work. Mr X wants a new social worker and for the Council to fairly represent the child’s position at court.

Back to top

The Ombudsman’s role and powers

  1. We cannot investigate a complaint about the start of court action or what happened in court. (Local Government Act 1974, Schedule 5/5A, paragraph 1/3, as amended)

Back to top

How I considered this complaint

  1. I have considered Mr X’s information and comments and the Council’s reply to his complaint.

Back to top

My assessment

  1. I cannot investigate Mr X’s complaint because it is outside the Ombudsman’s jurisdiction (see paragraph 2 above). The complaint is about a court case dealing with an application by the parent of the child. The court has directed the Council to provide a report on the child’s circumstances. The court will consider the welfare of the child, the family relationships, the history of the case, and issues relating to contact between family members. Mr X can challenge the Council’s evidence and opinions at court.

Back to top

Final decision

  1. The Ombudsman cannot investigate Mr X’s complaint about the Council’s actions and opinions of a social worker. A court is considering the case which involves the welfare of a child.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page