Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

London Borough of Hillingdon (17 018 681)

Category : Children's care services > Other

Decision : Closed after initial enquiries

Decision date : 28 Mar 2018

The Ombudsman's final decision:

Summary: We will not investigate this complaint, because Mr X can raise the issue in court.

The complaint

  1. Mr X complains about the Council will not provide the information he needs from children’s services.

Back to top

The Ombudsman’s role and powers

  1. We have the power to start or discontinue an investigation into a complaint within our jurisdiction. We may decide not to start or continue with an investigation if we think the issues could reasonably be, or have been, raised within a court of law. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

Back to top

How I considered this complaint

  1. I have considered the information Mr X provided with his complaint and discussed the complaint with him on the phone. I have also considered information the Council provided about the complaints Mr X has made to it.

Back to top

What I found

  1. The Council has not been involved with Mr X’s family since 2016. Mr X, who has separated from his wife, is now going to court for a decision about where their children should live. His complaint to us was about information he needed from the Council for his court case. This is something his solicitor can pursue, and which Mr X can raise in court if necessary. So we will not investigate.

Back to top

Final decision

  1. The Ombudsman should not investigate this complaint, because Mr X can raise the issue in court.

Investigator’s final decision on behalf of the Ombudsman

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page