Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Bedford Borough Council (17 018 033)

Category : Children's care services > Other

Decision : Closed after initial enquiries

Decision date : 26 Mar 2018

The Ombudsman's final decision:

Summary: The Ombudsman will not investigate this complaint that the Council failed to respond to reports the complainant made regarding the safety of his children. This is because there is insufficient evidence of fault by the Council.

The complaint

  1. The complainant, whom I refer to as Mr X, says the Council did not act appropriately after he reported that his children were at risk.

Back to top

The Ombudsman’s role and powers

  1. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word ‘fault’ to refer to these. We must also consider whether any fault has had an adverse impact on the person making the complaint. I refer to this as ‘injustice’. We provide a free service, but must use public money carefully. We may decide not to start an investigation if we believe it is unlikely we would find fault. (Local Government Act 1974, section 24A(6), as amended)

Back to top

How I considered this complaint

  1. I read the complaint and got some information from the Council. I invited Mr X to comment on a draft of this decision.

Back to top

What I found

  1. Mr X complains that the Council failed to respond appropriately after he reported that his children were at serious risk of harm while living with his former partner.
  2. The Council told Mr X that the children do not live in the Council area but it had made referrals to the appropriate council area where the children live. Due to data protection the Council could not give additional information to Mr X.
  3. I spoke to the Council. The Council told me it had made the appropriate referrals to the area in which the children live.

Assessment

  1. I will not start an investigation because there is insufficient evidence of fault by the Council. This is because the Council responded appropriately to Mr X’s reports by passing on his concerns to the council where the children were living. Like the Council, I cannot share any other information, due to data protection. The children do not live in Bedford so there is no other action the Council can take.

Back to top

Final decision

  1. I will not start an investigation because there is insufficient evidence of fault by the Council.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page