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City of York Council (16 016 667)

Category : Children's care services > Other

Decision : Closed after initial enquiries

Decision date : 29 Mar 2017

The Ombudsman's final decision:

Summary: The Ombudsman will not investigate Ms X’s complaint about advice given by the Healthy Child Service. There is no injustice.

The complaint

  1. Ms X complains about poor advice given as part of the healthy child programme. She says the advice ‘could have’ caused harm to her relationship with her child.

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The Ombudsman’s role and powers

  1. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word fault to refer to these. We must also consider whether any fault has had an adverse impact on the person making the complaint. I refer to this as ‘injustice’. We provide a free service, but must use public money carefully. We may decide not to start or continue with an investigation if we believe:
  • the fault has not caused injustice to the person who complained, or
  • the injustice is not significant enough to justify our involvement, or

(Local Government Act 1974, section 24A(6), as amended)

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How I considered this complaint

  1. I have considered Ms X’s comments and the Council’s reply to her complaints.

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What I found

  1. Ms X was given advice as part of the Healthy Child Programme. Ms X is not happy about advice about putting her child to bed and breast feeding. She says she did not act on the advice but it ‘could have’ caused a problem with her child.


  1. I will not investigate this complaint for the following reason. The Ombudsman investigates fault causing injustice. There is no injustice because Ms X did not act on the advice.

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Final decision

  1. I will not investigate Ms X’s complaint about advice given by the Healthy Child Service. There is no injustice.

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Investigator's decision on behalf of the Ombudsman

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