City of Wolverhampton Council (25 024 473)

Statement Closed after initial enquiries Looked after children 22-Sep-2026

Summary: We will not investigate Ms X’s complaint the Council gave her incorrect advice as a Care Leaver, resulting in debt. This is because the complaint is late and there are no good reasons why it could not have been brought to us sooner.

Kent County Council (25 026 523)

Statement Closed after initial enquiries Looked after children 22-Sep-2026

Summary: We will not investigate this complaint about the Council’s administration of the grammar school test as part of the school admission process. This is because it would have been reasonable for the complainant to pursue the matter by way of an appeal.

Essex County Council (26 016 256)

Statement Closed after initial enquiries Looked after children 20-Sep-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s actions when she was a looked after child and its handling of her complaint about this. The complaint is late and there is no good reason to consider it now.

Kent County Council (25 024 048)

Statement Upheld Looked after children 17-Sep-2026

Summary: We have upheld this complaint because the Council handled Mr X’s complaint under its corporate procedure instead of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by dealing with it under the statutory complaint procedure. It will also make a payment to Mr X to acknowledge the delay.

London Borough of Bromley (25 025 778)

Statement Closed after initial enquiries Looked after children 15-Sep-2026

Summary: We will not investigate Ms X’s complaint about the Council’s actions in her child’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.

London Borough of Merton (26 015 822)

Statement Closed after initial enquiries Looked after children 15-Sep-2026

Summary: We will not investigate Mr X’s historic complaint about time he spent in the care of the Council. The complaint is late and, due to the passage of time since the concerns occurred, there is no realistic prospect of us reaching a sound, fair or meaningful outcome.

Lincolnshire County Council (25 028 845)

Statement Closed after initial enquiries Looked after children 14-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council’s actions in 2014 when her child was placed in her care. The complaint is late and there are no good grounds to exercise discretion to consider it now.

Isle of Wight Council (25 029 680)

Statement Closed after initial enquiries Looked after children 10-Sep-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s handling of her child’s case. The law prevents us from investigating anything that has been or is the subject of court proceedings.

Sandwell Metropolitan Borough Council (26 010 868)

Statement Upheld Looked after children 10-Sep-2026

Summary: We have upheld Miss X’s complaint because the Council delayed considering this under the statutory children’s complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

Lancashire County Council (25 023 304)

Statement Closed after initial enquiries Looked after children 09-Sep-2026

Summary: We will not investigate Ms X’s complaint about delay getting her passport because we could not add to the Council’s response and we cannot achieve the outcome she wants.