Disabled children


Recent statements in this category are shown below:

  • Sheffield City Council (23 014 968)

    Statement Upheld Disabled children 08-Feb-2024

    Summary: We will not investigate Mrs X’s complaint about the Council refusing to renew her son’s Blue Badge. This is because the Council has reviewed its decision and issued the Blue Badge. This is a satisfactory outcome, and we could not achieve anything more.

  • London Borough of Hounslow (23 014 221)

    Statement Closed after initial enquiries Disabled children 07-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge for the complainant’s daughter. This is because there is not enough evidence of fault by the Council.

  • London Borough of Harrow (23 014 706)

    Statement Closed after initial enquiries Disabled children 31-Jan-2024

    Summary: We will not investigate Mrs X’s complaint about the Council refusing a Blue Badge application because it is unlikely we would find fault.

  • Hertfordshire County Council (23 000 046)

    Statement Upheld Disabled children 29-Jan-2024

    Summary: Miss X complained that the Council failed to properly support her granddaughter to find supported accommodation. She also complained about its communication and explanation of processes. We found the Council could have better communicated its processes, there was delay in starting the search for accommodation and some delay finding respite care. We recommended the Council apologised, made a payment to them both and considered providing more information to service users about supported housing applications.

  • North Somerset Council (23 009 104)

    Statement Upheld Disabled children 23-Jan-2024

    Summary: Mrs X complains the Council has not dealt properly with an application for a blue badge for her daughter. The Council is at fault because it took too long to consider her appeal. Mrs X and her family suffered avoidable distress and had to chase their appeal outcome. The Council has agreed to apologise to Mrs X, pay Mrs X £300 for avoidable distress, pay Mrs X £100 for time and trouble and provide an update about its service review.

  • Central Bedfordshire Council (23 013 719)

    Statement Closed after initial enquiries Disabled children 18-Jan-2024

    Summary: We will not investigate Mrs X’s complaint that the Council has wrongly refused to assess her child via its children with disabilities team rather than its children in need team. There is not enough evidence of fault by the Council to warrant our involvement.

  • Hampshire County Council (23 002 969)

    Statement Upheld Disabled children 16-Jan-2024

    Summary: Mrs X complained that the Council refused to allow her child access to its disabled children’s team, and refused proper direct payments for her child’s carers. Mrs X said this caused her unnecessary stress, frustration, and cost time and trouble. We find the Council at fault for failing to deal with Mrs X’s complaint in line with the statutory complaints procedure. This caused injustice. The Council has agreed to apologise, take action it previously said it would take, and make improvements to its service.

  • Derby City Council (23 011 229)

    Statement Closed after initial enquiries Disabled children 16-Jan-2024

    Summary: We will not investigate Mrs X’s complaint about a blue badge process. It is unlikely we could achieve a significantly different outcome.

  • Milton Keynes Council (22 015 610)

    Statement Upheld Disabled children 15-Jan-2024

    Summary: The Council was at fault for how it considered Miss B’s request for social care support for her disabled son. It failed to reconsider its initial decision after Miss B said the evidence it had used was out of date and inaccurate. It has now agreed to reconsider Miss B’s request.

  • Essex County Council (23 006 576)

    Statement Not upheld Disabled children 09-Jan-2024

    Summary: Ms X complained that the Council failed to properly assess her family’s need for support and refused her request for a personal budget based on incorrect information about their circumstances. We found no fault in how the Council assessed the family’s needs and decided they were not eligible for support.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings