Derbyshire County Council (25 008 066)

Statement Upheld Disabled children 16-Jun-2026

Summary: Mrs X complained that the Council in respect of her child, B, delayed completing a social care assessment, which was inaccurate and contained harmful language. Mrs X said this caused her uncertainty and frustration, and meant the family missed out on support. We found the Council at fault. The Council has since carried out a new assessment, apologised to Mrs X, and offered a symbolic payment. It has also made improvements to its staff guidance around assessments and record-keeping. We consider these to be suitable remedies.

London Borough of Croydon (25 022 077)

Statement Closed after initial enquiries Disabled children 16-Jun-2026

Summary: We will not investigate this complaint about a blue badge application because there is insufficient evidence of fault in the Council’s actions to justify our involvement.

London Borough of Camden (25 023 635)

Statement Closed after initial enquiries Disabled children 10-Jun-2026

Summary: We will not investigate this complaint about Mr X’s daughter’s blue badge application. This is because there is not enough evidence of fault that would justify further investigation.

Worcestershire County Council (25 025 555)

Statement Closed after initial enquiries Disabled children 10-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to award a blue badge for his child. This is because there is not enough evidence of fault that would justify further investigation.

Oxfordshire County Council (25 016 430)

Statement Closed after initial enquiries Disabled children 09-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of a Blue Badge application. We would be unlikely to find fault in the Council’s actions that significantly undermined the decision-making.

Liverpool City Council (25 021 876)

Statement Closed after initial enquiries Disabled children 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about the support provided to his family and the Councils’ decision regarding which team should manage this support. The Council is currently investigating his concerns under the children’s statutory complaint’s procedure. An investigation would not lead to a different outcome.

London Borough of Tower Hamlets (25 021 294)

Statement Closed after initial enquiries Disabled children 28-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his son’s blue badge application. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

London Borough of Waltham Forest (25 005 168)

Statement Upheld Disabled children 27-May-2026

Summary: The Council delayed responding to Ms X’s complaint and failed to complete the remedies recommended in its stage three statutory complaints response. The Council accepted it is at fault and agreed to remedy the injustice.

West Berkshire Council (25 020 617)

Statement Closed after initial enquiries Disabled children 26-May-2026

Summary: We cannot investigate Mr X’s complaint about a Council letter to him, sent for a school.

Somerset Council (25 002 400)

Statement Upheld Disabled children 25-May-2026

Summary: Ms X complains the Council did not deal with children’s social care properly, causing avoidable distress and missed support. The Council is at fault because it did not complete a parent/carer’s assessment, did not update a Child and Family Assessment with new information and did not deal with this as part of a statutory children’s services complaint. Ms X suffered avoidable distress and missed support from November 2023. The Council should apologise and make a symbolic payment to Ms X.