Oxfordshire County Council (25 016 430)

Statement Closed after initial enquiries Disabled children 09-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of a Blue Badge application. We would be unlikely to find fault in the Council’s actions that significantly undermined the decision-making.

Liverpool City Council (25 021 876)

Statement Closed after initial enquiries Disabled children 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about the support provided to his family and the Councils’ decision regarding which team should manage this support. The Council is currently investigating his concerns under the children’s statutory complaint’s procedure. An investigation would not lead to a different outcome.

London Borough of Tower Hamlets (25 021 294)

Statement Closed after initial enquiries Disabled children 28-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his son’s blue badge application. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

London Borough of Waltham Forest (25 005 168)

Statement Upheld Disabled children 27-May-2026

Summary: The Council delayed responding to Ms X’s complaint and failed to complete the remedies recommended in its stage three statutory complaints response. The Council accepted it is at fault and agreed to remedy the injustice.

West Berkshire Council (25 020 617)

Statement Closed after initial enquiries Disabled children 26-May-2026

Summary: We cannot investigate Mr X’s complaint about a Council letter to him, sent for a school.

Somerset Council (25 002 400)

Statement Upheld Disabled children 25-May-2026

Summary: Ms X complains the Council did not deal with children’s social care properly, causing avoidable distress and missed support. The Council is at fault because it did not complete a parent/carer’s assessment, did not update a Child and Family Assessment with new information and did not deal with this as part of a statutory children’s services complaint. Ms X suffered avoidable distress and missed support from November 2023. The Council should apologise and make a symbolic payment to Ms X.

London Borough of Brent (25 010 488)

Statement Upheld Disabled children 25-May-2026

Summary: We find fault by the Council in the way it has managed Mr X’s disabled brother’s (Mr Y’s) care plan. This has caused avoidable distress to Mr X and a loss of opportunity for Mr Y. The Council has agreed the remedy for the injustice caused. We have therefore completed our investigation and are closing the complaint.

Central Bedfordshire Council (25 019 609)

Statement Upheld Disabled children 14-May-2026

Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Kent County Council (25 007 520)

Statement Upheld Disabled children 10-May-2026

Summary: Miss X complained the Council wrongly refused her child Y’s application for a Blue Badge. There was fault in the Council’s record keeping. This caused undue distress to Miss X. The Council has agreed recommended actions to remedy the injustice caused.

Kent County Council (25 018 749)

Statement Closed after initial enquiries Disabled children 05-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her child’s application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.