West Berkshire Council (25 020 617)

Statement Closed after initial enquiries Disabled children 26-May-2026

Summary: We cannot investigate Mr X’s complaint about a Council letter to him, sent for a school.

Somerset Council (25 002 400)

Statement Upheld Disabled children 25-May-2026

Summary: Ms X complains the Council did not deal with children’s social care properly, causing avoidable distress and missed support. The Council is at fault because it did not complete a parent/carer’s assessment, did not update a Child and Family Assessment with new information and did not deal with this as part of a statutory children’s services complaint. Ms X suffered avoidable distress and missed support from November 2023. The Council should apologise and make a symbolic payment to Ms X.

London Borough of Brent (25 010 488)

Statement Upheld Disabled children 25-May-2026

Summary: We find fault by the Council in the way it has managed Mr X’s disabled brother’s (Mr Y’s) care plan. This has caused avoidable distress to Mr X and a loss of opportunity for Mr Y. The Council has agreed the remedy for the injustice caused. We have therefore completed our investigation and are closing the complaint.

Central Bedfordshire Council (25 019 609)

Statement Upheld Disabled children 14-May-2026

Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Kent County Council (25 007 520)

Statement Upheld Disabled children 10-May-2026

Summary: Miss X complained the Council wrongly refused her child Y’s application for a Blue Badge. There was fault in the Council’s record keeping. This caused undue distress to Miss X. The Council has agreed recommended actions to remedy the injustice caused.

Kent County Council (25 018 749)

Statement Closed after initial enquiries Disabled children 05-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her child’s application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Tameside Metropolitan Borough Council (25 010 273)

Statement Not upheld Disabled children 23-Apr-2026

Summary: We do not find fault with the way the Council handled Mr X’s complaint about how it supported his disabled child and the wider family.

London Borough of Lambeth (25 017 192)

Statement Upheld Disabled children 20-Apr-2026

Summary: We have upheld Ms X’s complaint because the Council has not followed the statutory complaint process correctly. The Council has agreed to reconsider its adjudication.

London Borough of Redbridge (25 010 398)

Statement Upheld Disabled children 16-Apr-2026

Summary: Mr X complains the Council failed to properly consider a blue badge application for his child, Y. Mr X says this has caused him and his family distress. We have found fault in the Councils actions for failing to consider all information available to it. The Council has agreed to write to Mr X to apologise and pay him a financial payment alongside the action the Council has already taken.

Rutland County Council (25 017 521)

Statement Closed after initial enquiries Disabled children 13-Apr-2026

Summary: We will not investigate part of Mrs X’s complaint about the Council’s decision not to provide funding through the Holiday Activity Fund for her child because there is insufficient evidence of fault. We will not investigate Mrs X’s complaints about an officer’s conduct or the Council’s complaint handling because the Council already apologised and implemented service improvements. An investigation is unlikely to achieve anything further.