Recent statements in this category are shown below:
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Worcestershire County Council (25 001 748)
Statement Closed after initial enquiries Disabled children 05-Aug-2026
Summary: We will not investigate this complaint about the planning and care arrangements for a child when they left hospital following surgery. We are unlikely to reach a different outcome or achieve more than the organisations have already done through local and statutory complaints procedures.
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Statement Upheld Disabled children 15-Jul-2026
Summary: The Council failed to consider Ms X’s complaint through the correct statutory complaint procedure. This delayed the Council’s consideration of Ms X’s complaint, causing her uncertainty and frustration. The Council should apologise, consider Ms X's complaint through the correct procedure and make a payment to Ms X.
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Statement Upheld Disabled children 15-Jul-2026
Summary: The Council investigated Ms X’s complaint about her child, Y’s, social care through the children’s statutory complaint procedure. In its complaint response, the Council accepted it delayed assessing Y and providing them with social care provision, which was fault. The Council has apologised. It has agreed to make a payment to Ms X to recognise the impact of its failings.
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Wakefield Metropolitan District Council (25 007 776)
Statement Upheld Disabled children 13-Jul-2026
Summary: Ms X complained the Council failed to offer suitable support for her children with complex needs. We find the Council at fault for failing to adhere to the timeframe for completing its stage two complaint review. This caused Ms X distress and frustration. The Council has agreed to apologise to remedy the injustice caused.
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Wirral Metropolitan Borough Council (25 023 982)
Statement Closed after initial enquiries Disabled children 08-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse a blue badge to Mrs Y’s child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Royal Borough of Kingston upon Thames (25 022 789)
Statement Closed after initial enquiries Disabled children 30-Jun-2026
Summary: We will not investigate Mr F’s complaint about childcare because we could not achieve the outcome he wants, and there is no worthwhile outcome achievable for us.
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Gateshead Metropolitan Borough Council (25 023 844)
Statement Closed after initial enquiries Disabled children 30-Jun-2026
Summary: We will not investigate this complaint about Blue Badge awards. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Redbridge (25 021 110)
Statement Closed after initial enquiries Disabled children 29-Jun-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her blue badge application for her child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Suffolk County Council (25 031 771)
Statement Closed after initial enquiries Disabled children 23-Jun-2026
Summary: We will not investigate Miss X’s complaint that the Council offered and then retracted to pay for a sensory Occupational Therapy assessment of her child, Y. This is because there is insufficient evidence of fault to warrant our involvement.
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Coventry City Council (25 012 029)
Statement Upheld Disabled children 22-Jun-2026
Summary: There was no fault in the way the Council reached its decision to refuse the blue badge application Mrs X made for her child, Z. There is fault in the Council’s complaint handling, but this did not cause significant injustice to Mrs X.