Hertfordshire County Council (25 004 920)

Statement Closed after initial enquiries Disabled children 06-Oct-2025

Summary: We will not investigate Mr X’s complaint about an officer’s conduct as Social Work England is better placed. And we are unlikely to find significant fault in his other allegations about a hospital discharge meeting.

Suffolk County Council (25 004 632)

Statement Closed after initial enquiries Disabled children 29-Sep-2025

Summary: We will not investigate Mr F’s complaint about the Council’s decision his son did not meet the criteria for the Disabled Children’s Team because there is insufficient evidence of fault.

Milton Keynes Council (23 011 903)

Statement Upheld Disabled children 29-Sep-2025

Summary: Mrs X complained about Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare in relation to the care of her son, Y. She has said the faults in care led to distress for her and her family. We found fault with Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare, leading to distress and risk of harm which Mrs X has described. We have made recommendations which the organisations have agreed to carry out to address this injustice.

First Option Healthcare (23 011 903c)

Statement Upheld Disabled children 29-Sep-2025

Summary: Mrs X complained about Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare in relation to the care of her son, Y. She has said the faults in care led to distress for her and her family. We found fault with Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare, leading to distress and risk of harm which Mrs X has described. We have made recommendations which the organisations have agreed to carry out to address this injustice.

First Option Healthcare (23 011 903d)

Statement Upheld Disabled children 29-Sep-2025

Summary: Mrs X complained about Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare in relation to the care of her son, Y. She has said the faults in care led to distress for her and her family. We found fault with Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare, leading to distress and risk of harm which Mrs X has described. We have made recommendations which the organisations have agreed to carry out to address this injustice.

Suffolk County Council (24 017 362)

Statement Upheld Disabled children 25-Sep-2025

Summary: Mr X complained about the way the Council conducted a parent carer needs assessment because its policy of not providing any funding to outcomes meant it did not offer him any practical support. We find fault with the Council’s policy and the way it carried out the assessment. This caused uncertainty and frustration to Mr X. The Council has agreed to apologise, make a symbolic payment to acknowledge the injustice, and to offer Mr X a new assessment.

Hertfordshire County Council (25 003 703)

Statement Closed after initial enquiries Disabled children 24-Sep-2025

Summary: We will not investigate Ms X complaint about the help and support her family receives for her child’s disabled needs. We are unlikely to achieve anything significantly more than the reassessment and apology the Councill has already offered.

Surrey County Council (24 014 057)

Statement Upheld Disabled children 21-Sep-2025

Summary: Ms X complained the Council refused her request for overnight care for her disabled child Y and did not deal with her complaint about this adequately. There was a delay in agreeing funding and the decision-making process was not made clear to Ms X causing her avoidable frustration and confusion. The Council will apologise and make a symbolic payment

Lancashire County Council (24 005 877)

Statement Not upheld Disabled children 11-Sep-2025

Summary: Miss X complains the Council failed to complete a sensory profile assessment for her child, Y and failed to complete a carers assessment for her. Miss X also complains the Council failed to provide the support in her child’s Education, Health and Care Plan, failed to complete reviews and failed to act when it was made aware the school could not meet her child’s needs. Miss X says the Council failed to support in ensuring her child’s medications were administered and did not give advice about food banks. Miss X says this caused her distress and her child’s needs have not been properly assessed. We have not found fault in the actions of the Council.

London Borough of Croydon (25 005 504)

Statement Closed after initial enquiries Disabled children 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for a Blue Badge for her daughter. This is because there is insufficient evidence of fault by the Council.