Surrey County Council (26 009 675)
Category : Children's care services > Child protection
Decision : Closed after initial enquiries
Decision date : 15 Jul 2026
The Ombudsman's final decision:
Summary: We will not investigate this complaint about a child protection conference held in 2024. This is because the complaint is made late and I see no good reason why it could not have been made sooner.
The complaint
- X complains about a child protection conference held in 2024. X says the Council should have organised another conference with a different chair.
The Ombudsman’s role and powers
- We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)
How I considered this complaint
- I considered information provided by the complainant.
- I considered the Ombudsman’s Assessment Code.
Final decision
- We will not investigate X’s complaint because it is made late. I see no good reason why X could not have complained to the Ombudsman about this matter sooner.
Investigator's decision on behalf of the Ombudsman