Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Worcestershire County Council (21 004 393)

Category : Children's care services > Child protection

Decision : Closed after initial enquiries

Decision date : 25 Aug 2021

The Ombudsman's final decision:

Summary: We will not investigate this complaint about the Council’s children’s services involvement with the complainants family. This is because the events happened too long ago.

The complaint

  1. The complainant, who I will call Miss C, complains about the Council’s children’s services involvement with her family in 2012 and 2013.

Back to top

The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
  2. We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)

Back to top

How I considered this complaint

  1. I considered information provided by the complainant and the Council.
  2. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

  1. Miss C complains about the Council’s children’s services involvement with her family in 2012 and 2013.
  2. I will not investigate this complaint because the events happened too long ago. I see no reason why Miss C could not have complained about these matters to the Council, and subsequently the Ombudsman, sooner.

Back to top

Final decision

  1. We will not investigate Miss C’s complaint because the events happened too long ago.

Investigator’s decision on behalf of the Ombudsman

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page