Telford & Wrekin Council (17 011 090)

Category : Children's care services > Child protection

Decision : Not upheld

Decision date : 11 Apr 2018

The Ombudsman's final decision:

Summary: Mr B complains about the Council’s assessment following an allegation made by one of his children. The Ombudsman has discontinued the investigation as the Council has agreed to investigate the complaint at stage 2 of the corporate complaints procedure.

The complaint

  1. Mr B complains about the child and family assessment the Council carried out following an allegation against him by one of his children. He says the threshold for an assessment was not met and the social worker gave misleading information to him and his daughters. He feels the social worker was aggressive and did not listen to his side of the story.

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The Ombudsman’s role and powers

  1. We investigate complaints about ‘maladministration’ and ‘service failure’. In this statement, I have used the word ‘fault’ to refer to these. We provide a free service, but must use public money carefully. We may decide not to start or continue with an investigation if we are satisfied with the actions a council has taken or proposes to take. (Local Government Act 1974, section 24A(7), as amended)
  2. If we are satisfied with a council’s actions or proposed actions, we can complete our investigation and issue a decision statement. (Local Government Act 1974, section 30(1B) and 34H(i), as amended)

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How I considered this complaint

  1. I have discussed the complaint with Mr B and the Council and I have considered the documents Mr B sent. I have considered both sides’ comments on the draft decision.

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What I found

  1. The Council has offered to investigate the complaint at stage 2 of the corporate complaints procedure. Mr B has agreed to this and I will therefore discontinue my investigation.

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Final decision

  1. I have discontinued my investigation.

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Investigator's decision on behalf of the Ombudsman

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