Decision search
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Suffolk County Council (25 002 829)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jul-2025
Summary: We will not investigate this complaint about highway maintenance and noise because there is not enough evidence of fault to justify investigation and it is reasonable to expect Mr Y to approach the court about the matter is he wishes to pursue it, who are better placed to consider the issue.
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Wakefield City Council (25 002 992)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about how the Council handled Mr X’s concerns about the impact of development near his home. This is because there is not enough evidence of fault.
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Kent County Council (25 003 421)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to respond to her request for information about her daughter. This is because it is made late and I see no good reason to exercise discretion and consider it now.
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London Borough of Enfield (25 003 599)
Statement Closed after initial enquiries Child protection 15-Jul-2025
Summary: We will not investigate this complaint about matters related to Mr X’s child. The law prevents us considering the conduct of court proceedings. Mr X can reasonably take court action if he believes the Council has not provided court orders and if he wants changes to his child’s living or visiting arrangements.
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West Sussex County Council (25 004 398)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs X complained about the way the Council dealt with her son, Y’s education. The Council was at fault for failing to issue the Education, Health and Care plan within statutory timeframes, delaying in completing an annual review, failing to provide provision set out in the plan and poor communication and complaint handling. This caused Y to miss provision and Mrs X and Y frustration, distress and uncertainty. The Council will apologise, complete the annual review, send us an action plan and make payments to recognise the personal injustice caused.
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London Borough of Hounslow (25 004 907)
Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision that it cannot pay housing benefit to the complainant. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Other 15-Jul-2025
Summary: We will not investigate Ms X’s complaint about delay in the Council’s handling of Mr Z’s complaint under the statutory children complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the likely fault.
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Leicester City Council (25 001 277)
Statement Closed after initial enquiries Council house sales and leaseholders 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling and eventual refusal of the complainant’s Right to Buy application. It is reasonable to expect the complainant to have used the statutory notice of delay procedure, and to take the Council to court.
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Derbyshire County Council (25 001 343)
Statement Closed after initial enquiries Child protection 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s safeguarding officer substantiating a safeguarding concern in a matter involving Mr X. There is not enough evidence of fault by the Council to warrant our further involvement.
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Liverpool City Council (25 001 472)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to deregister his food business. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing investigation into potential offences has concluded. We will not investigate Mr X’s complaint about the Council’s response to his subject access requests because this is a data matter best considered and decided by the Information Commissioner’s Office.