Decision search
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GCH (North London) Ltd (24 002 913)
Statement Upheld Residential care 17-Jan-2025
Summary: Mr X complained about the poor quality of care provided to his late mother, Mrs Y, at Drayton Village Care Centre which caused him distress, and which resulted in him moving Mrs Y to another care home and the subsequent care charges. The care provider was at fault as there was poor care, a failure to refer Mrs Y for funded nursing care and to properly consider whether to charge for the full notice period. The care provider has already refunded two weeks of care costs. It has agreed to make a payment to Mr X to acknowledge the distress, frustration and uncertainty caused to him. It has also agreed to review its procedure to ensure residents are appropriately referred for funded nursing care and to remind staff to refer residents or their representative to the complaints’ procedure where appropriate.
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Bedford Borough Council (24 004 830)
Statement Upheld Commercial and contracts 17-Jan-2025
Summary: Mrs X complains that the Council unfairly rejected her tender for an event. There is no evidence of fault in how the Council reached its decision to award the contract to another company. The Council is at fault as it delayed in notifying Mrs X of the outcome of the tender exercise which caused uncertainty to her. The Council has appropriately remedied this injustice by apologising to Mrs X.
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London Borough of Tower Hamlets (24 005 028)
Statement Closed after initial enquiries Allocations 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Leicestershire County Council (24 005 589)
Statement Not upheld Charging 17-Jan-2025
Summary: There is no fault by the Council in its financial assessment for Ms X’s care and support. The Council applied charging rules when carrying out the assessment and any delay was due to Mr X not providing information the Council required. We are satisfied the Council provided general information about charging at the time care and support started.
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West Sussex County Council (24 007 258)
Statement Not upheld Other 17-Jan-2025
Summary: Mr X complained about a decision to refuse to class his daughter Ms D’s course as free aftercare under the Mental Health Act 1983. The Ombudsmen did not uphold the complaint. We found no fault in the actions of West Sussex County Council and NHS Sussex Integrated Care Board.
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NHS Sussex Integrated Care Board (24 007 258a)
Statement Not upheld Mental health services 17-Jan-2025
Summary: Mr X complained about a decision to refuse to class his daughter Ms D’s course as free aftercare under the Mental Health Act 1983. The Ombudsmen did not uphold the complaint. We found no fault in the actions of West Sussex County Council and NHS Sussex Integrated Care Board.
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Devon County Council (24 012 759)
Statement Upheld School transport 17-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse to provide her children with separate school transport from home to school. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Calderdale Metropolitan Borough Council (24 012 939)
Statement Closed after initial enquiries Enforcement 17-Jan-2025
Summary: We will not investigate this complaint about a failure to act on breaches of planning control. There is not enough evidence of fault in the way the Council came to the decisions not to take enforcement action. We cannot require the Council to make the landowner remove the containers on the site or cease using the site for business purposes. Finally, the Council has apologised for the delay in telling Ms X of the outcome of its consideration of her reports of breaches of planning control. We consider further investigation will not lead to a different outcome.
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London Borough of Redbridge (24 012 968)
Statement Closed after initial enquiries Safeguarding 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of a safeguarding referral as there is not enough evidence of fault by the Council.
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Brighton & Hove City Council (24 013 006)
Statement Closed after initial enquiries Child protection 17-Jan-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decisions concerning the safeguarding of her child. There is not enough evidence of fault in the Council’s actions to warrant our further involvement.