Decision search
Your search has 55054 results
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Leeds City Council (25 000 598)
Statement Upheld Special educational needs 20-Jul-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for the complainant’s daughter within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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London Borough of Wandsworth (25 000 635)
Statement Closed after initial enquiries Special educational needs 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his child’s Education Health and Care (EHC) Plan, including the content of the EHC Plan. This is because the injustice claimed stems from the content of the Plan and if Mr X disagrees with the Plan, it would have been reasonable for him to appeal.
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Kingston Upon Hull City Council (25 000 705)
Statement Closed after initial enquiries Domiciliary care 20-Jul-2025
Summary: We will not investigate this complaint about adult social care. The person has died and so we can provide no remedy for their injustice. The provider has already apologised to the complainant to acknowledge their distress. It is unlikely an Ombudsman investigation would add anything further or reach a different outcome.
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Sevenoaks District Council (25 000 773)
Statement Closed after initial enquiries Enforcement 20-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because the complainant had the right to appeal to the Planning Inspector. It is unlikely we would find fault with the remaining issues complained about.
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West Lancashire Borough Council (25 000 858)
Statement Upheld Allocations 20-Jul-2025
Summary: We have upheld Mrs X’s complaint because the Council failed to consider Mrs X’s change of circumstances and delayed reviewing her housing banding. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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London Borough of Brent (25 000 875)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate this complaint that the Council allowed a children’s park to be built in a residential area. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.
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City of York Council (25 000 983)
Statement Closed after initial enquiries Special educational needs 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about the contents of the Education Health and Care Plan and the Council’s actions in producing the plan. This is because Mr X has appealed to a tribunal.
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Swindon Borough Council (25 000 993)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate this complaint about the way the Council dealt with Mr B’s concerns relating to an email sent by a third-party who used a Council’s officer’s name as a cosignatory. There is not enough evidence of fault to justify investigating and we cannot achieve the outcome Mr B wants.
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Coventry City Council (25 001 279)
Statement Closed after initial enquiries Other 20-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council response to water leaks at a neighbouring property, and how it dealt with his complaints. There is not enough significant personal injustice caused to him by the matters complained of to warrant an investigation. We do not investigate councils’ complaint-handling and communications in isolation where we are not investigating the core issue giving rise to the complaint.
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Cheshire East Council (25 001 291)
Statement Closed after initial enquiries Local welfare payments 20-Jul-2025
Summary: We will not investigate this complaint about an application for support from the Household Support Fund. This is because there is insufficient evidence of fault by the Council.