Decision search
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Kent County Council (24 004 906)
Statement Not upheld Safeguarding 04-Mar-2025
Summary: Mr X complained about the Council’s safeguarding investigation into concerns about his mother and the Council’s delay in providing an advocate for him. He said this caused him significant frustration, distress and uncertainty with his own vulnerabilities. We did not find the Council at fault.
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London Borough of Tower Hamlets (24 005 624)
Statement Upheld Council tax 04-Mar-2025
Summary: Ms X complained of the Council’s handling of her council tax bill. This included issuing multiple confusing bills and failing to give a refund she was eligible for. Ms X also says the Council stopped her council tax reductions and failed to inform her of this. The Council was at fault for its poor communication regarding the refund. It was also at fault for its delayed complaint responses. However, the Council was not at fault for issuing multiple bills or how it assesses council tax reductions. The Council agreed to apologise and make a payment to Ms X to recognise the distress, frustration and uncertainty its poor communication caused.
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Newcastle upon Tyne City Council (24 006 825)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We will not investigate this complaint about Mr X’s dissatisfaction with various Council services operated in his locale, including grass cutting, weed removal and litter collection. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.
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Worcestershire County Council (24 006 871)
Statement Upheld Alternative provision 04-Mar-2025
Summary: Miss X complained the Council failed to ensure her son, Y received a suitable education after he stopped attending school in January 2024 due to anxiety. The Council accepted it should have put alternative provision in place for Y between May and July 2024. It agreed to apologise to Miss X and make payments to her to recognise Y’s missed education and for the distress and frustration caused.
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Suffolk County Council (24 008 675)
Statement Upheld Special educational needs 04-Mar-2025
Summary: Miss B complained the Council delayed agreeing to reassess her son’s education, health and care plan, delayed seeking advice, delayed issuing a final education, health and care plan, failed to consult the relevant professionals and failed to respond to her correspondence. Based on current evidence the Council delayed confirming it would carry out a reassessment, in seeking advice and issuing a final EHC Plan and failed to respond to some of Miss B’s correspondence. That delayed Miss B’s appeal rights and has left her with distress and uncertainty. An apology and payment to Miss B is satisfactory remedy.
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Cambridgeshire County Council (24 003 990)
Statement Upheld Special educational needs 04-Mar-2025
Summary: Mrs X complained there was delay organising an Education, Health and Care Plan annual review. And, that provision in Section F of the Plan has not been put in place. Based on current evidence there was 2 months delay in the annual review outcome and some Occupational Therapy sessions did not take place. The actions offered by the Council before the complaint came to the Ombudsman remedy the injustice of uncertainty and loss of educational provision.
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London Borough of Lambeth (24 011 378)
Statement Closed after initial enquiries Parking and other penalties 04-Mar-2025
Summary: We will use our discretion not to investigate this complaint about the Council’s processing of a dropped kerb application and the price. This is because it is unlikely we could add to the Council’s response and because part of the complaint is late.
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London Borough of Newham (24 013 169)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the support provided to his child by the Councils children’s services. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Camden (24 014 638)
Statement Closed after initial enquiries Homelessness 04-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault to justify our involvement.
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St Helens Metropolitan Borough Council (24 015 087)
Statement Closed after initial enquiries Other 04-Mar-2025
Summary: We cannot investigate this complaint that the Council was at fault in calling the complainant to give evidence in court of legal proceedings. By law, we cannot consider complaints about what happens in court.