Decision search
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Essex County Council (24 020 866)
Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2025
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his compensation claim after he was injured whilst cycling. This is because it is reasonable for Mr B to take the Council to court.
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Plymouth City Council (23 014 786)
Statement Closed after initial enquiries Antisocial behaviour 05-Mar-2025
Summary: We will not investigate this complaint about the actions of a Council officer involved in an anti-social behaviour case involving the complainants. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant investigation.
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Barchester Healthcare Homes Limited (23 018 749)
Statement Upheld Residential care 05-Mar-2025
Summary: There was fault in the way the care home communicated with Mr B about the care it provided to his wife, its record keeping, and its care planning. This fault has caused distress and the Home has agreed to apologise, pay a financial remedy and carry out a service improvement.
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Sheffield City Council (23 017 818)
Statement Upheld Alternative provision 04-Mar-2025
Summary: The Council failed to properly consider its duty to provide alternative education for Ms X’s child, Z. This led to Z missing out on alternative provision and caused Ms X uncertainty and frustration. In recognition of the injustice caused, the Council has agreed to apologise, pay Ms X £1,200 and carry out service improvements.
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London Borough of Hillingdon (23 020 676)
Statement Closed after initial enquiries Enforcement 04-Mar-2025
Summary: We will not investigate this complaint about the Council deciding the use of an outbuilding does not amount to a breach of planning control. There is not enough evidence of fault in the way the Council reached its decision.
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Westminster City Council (23 021 384)
Statement Upheld Allocations 04-Mar-2025
Summary: the Council delayed telling Miss X about the residency requirement to be included on the housing register, delayed considering whether to exercise the Council’s discretion to waive that requirement, failed to properly consider Miss X’s representations when deciding not to waive the requirement, carried out a review when Miss X had not asked for one and delayed considering her complaint. An apology, payment to Miss X, reconsideration of whether to exercise discretion to waive the residency requirement and a reminder to officers is satisfactory remedy.
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Transport for London (24 000 791)
Statement Upheld Parking and other penalties 04-Mar-2025
Summary: Mr X complained that enforcement agents acting on behalf of Transport for London failed to follow correct procedures when visiting his home to enforce a warrant for an unpaid penalty charge notice causing him and his family distress and inconvenience. We found there was some fault in the way the enforcement agents handled the matter. Transport for London has agreed to apologise to Mr X for the distress caused.
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Oldham Metropolitan Borough Council (24 002 755)
Statement Closed after initial enquiries Allocations 04-Mar-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to rehouse her because there is insufficient evidence of fault to justify our involvement.
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Leeds City Council (24 002 919)
Statement Upheld Alternative provision 04-Mar-2025
Summary: the Council’s initial response when Mrs P asked for help because her son, B, was unable to attend school was good. There were delays arranging alternative provision and B only received the core offer from the Council’s medical needs tuition service while Mrs P funded additional tuition. The Council has changed its procedures and has agreed a symbolic remedy for the injustice caused.
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Lancashire County Council (24 003 404)
Statement Closed after initial enquiries Friends and family carers 04-Mar-2025
Summary: We will not investigate this complaint about the calculation of a Special Guardianship allowance because Mr X could reasonably have raised his concerns in court.