Decision search
Your search has 55054 results
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Norfolk County Council (25 000 567)
Statement Closed after initial enquiries Charging 31-Aug-2025
Summary: Mrs X complained about the Council pursuing her for her husband’s care fees, despite a social worker telling her his care home place would be free of charge. We will not investigate this complaint.
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London Borough of Hackney (25 000 722)
Statement Closed after initial enquiries Allocations 31-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to investigate the parts of the complaint which refer to matters more than 12 months before we received the complaint. I have seen no evidence to suggest Miss X could not have complained to us sooner.
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London Borough of Islington (25 000 787)
Statement Upheld Homelessness 31-Aug-2025
Summary: We will not investigate Miss X’s complaint the Council took too long to find her permanent accommodation after she became homeless. There is not enough evidence of fault to justify our involvement. However, we have upheld this complaint because the Council did not treat her complaint as a suitability review request. The Council has agreed to resolve the complaint early and provide a proportionate remedy for any injustice caused to Miss X.
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Cambridgeshire County Council (25 001 725)
Statement Closed after initial enquiries Assessment and care plan 31-Aug-2025
Summary: We will not investigate this complaint about adult social care, and the support for a carer. This is because it is a late complaint with no good reasons why the complaint could not have been raised sooner.
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Bristol City Council (25 001 938)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council asked him to provide identification to progress a complaint he made in 2022. This is because the complaint is made late and I see no good reason to consider it now.
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London Borough of Tower Hamlets (25 002 857)
Statement Closed after initial enquiries Allocations 31-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision about Mr X’s housing priority. There is not enough evidence of fault to justify us investigating.
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Lancashire County Council (25 002 927)
Statement Closed after initial enquiries Child protection 31-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to consider his complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault.
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Lancashire County Council (25 003 205)
Statement Upheld Special educational needs 31-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has offered an appropriate remedy for the injustice caused by the delay.
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Leicester City Council (25 003 207)
Statement Closed after initial enquiries Special educational needs 31-Aug-2025
Summary: We will not investigate Ms M’s complaint about delay by the Council sending her daughter’s education, health and care (EHC) plan to her school, and a telephone conversation about the matter, because the injustice is not significant enough to justify our involvement.
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Southend-on-Sea City Council (25 003 219)
Statement Upheld Special educational needs 31-Aug-2025
Summary: We will not investigate this complaint about the handling of Miss X’s request for an Education Health and Care needs assessment. This is because the Council has agreed a suitable remedy for the impact of its failures on Miss X and her son.