Decision search
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Staffordshire Moorlands District Council (24 021 067)
Statement Closed after initial enquiries Planning applications 12-Mar-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application for a property near the complainant’s home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Reading Borough Council (23 003 875)
Statement Upheld Special educational needs 12-Mar-2025
Summary: Mrs X complained about the way the Council handled the review of her child’s education, health and care plan and her complaint. She said this delayed her right to appeal the plan, caused unnecessary distress and frustration, and cost her time and trouble. We find the Council at fault, and this caused injustice. The Council has made a payment to Mrs X, apologised, and agreed to add a note to Mrs X’s file. The Council has also agreed to arrange catch-up sessions for provision which was missed as a consequence of a delay in triggering Mrs X’s right of appeal.
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Waverley Borough Council (24 016 324)
Statement Closed after initial enquiries Antisocial behaviour 11-Mar-2025
Summary: We will not investigate this complaint about the Council’s failure to follow the Anti-Social Behaviour Review process correctly. The decision to refuse Mr X’s request for an Anti-Social Behaviour Review was made by the Community Safety Partnership. This body is outside our jurisdiction. The failure to respond to his appeal for a review of this decision was made by the Office of the Police and Crime Commissioner, also a body outside our jurisdiction.
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West Sussex County Council (23 021 450)
Statement Upheld Special educational needs 11-Mar-2025
Summary: Ms F complained the Council failed to provide her son (X) with an education in school or through an alternative provision placement since September 2023. She also said it communicated poorly and caused delays in its complaints handling. The Council agreed it was at fault. We found its proposed remedy was not enough. It will apologise to Ms F and make payment to her and X to properly acknowledge the injustice its faults caused them. We have also made service improvement recommendations to address the delays and faults.
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South Holland District Council (24 003 168)
Statement Upheld Planning applications 11-Mar-2025
Summary: Miss X complains about the way the Council has dealt with and taken enforcement action against a breach of planning control at a neighbouring property. We found no evidence of fault in the way the Council has considered these matters. We found fault in the way the Council responded to Miss X’s complaints causing her an injustice through her time and trouble in pursuing a complaint. We have recommended a suitable remedy for the injustice caused in this case.
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North Yorkshire Council (24 003 377)
Statement Upheld Disabled facilities grants 11-Mar-2025
Summary: Miss X complains about the handling of her application for a disabled facilities grant. Miss X says it does not meet her child’s needs, and the Council has refused to consider new information. We find fault with the Council for delaying confirming the funds, and for its complaint handling. The Council has agreed to pay Miss X a distress payment and carry out service improvements.
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London Borough of Waltham Forest (24 003 751)
Statement Upheld Other 11-Mar-2025
Summary: Ms X complained the Council failed to provide an appropriate remedy for the injustice caused to her and her son, Y, after it upheld a complaint she made through the children’s statutory complaint procedure about how it supported them. The Council failed to properly identify the injustice caused to Ms X and Y and did not provide adequate remedies. The Council will apologise to Ms X and pay her a symbolic amount of £700 to recognise the uncertainty, frustration and distress she was caused and the risk of harm Y was put to by the Council’s faults.
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East Devon District Council (24 005 791)
Statement Not upheld Antisocial behaviour 11-Mar-2025
Summary: Mr X complained the Council wrongly issued him with a community protection warning, and did not help with neighbour disputes. Mr X said this caused unnecessary distress, frustration, humiliation, and had a disproportionate impact on his mental health. We do not find the Council at fault.
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South Holland District Council (24 007 345)
Statement Upheld Allocations 11-Mar-2025
Summary: Miss X complained about how the Council refused her application to join its social housing register. There was no fault in how the Council made its decisions about Miss X’s housing register application, though it did provide some conflicting reasons for its decisions. That caused Miss X some avoidable confusion for which the Council agreed to apologise. The Council will also remind its staff they should include clear explanations of the reasons for appeal decisions.
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Oxfordshire County Council (24 007 673)
Statement Upheld Safeguarding 11-Mar-2025
Summary: Miss X complained about the care the Council arranged for her brother, Mr Y and how the Council investigated safeguarding concerns about the Care Home. There was no fault in how the Care Home cared for Mr Y. There was some fault in how the Council carried out its safeguarding enquiries, but this did not affect the outcome. The Council has already taken steps to improve how it investigates safeguarding concerns.