Decision search
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Bristol City Council (24 016 475)
Statement Closed after initial enquiries Assessment and care plan 12-Mar-2025
Summary: We will not investigate this complaint about Mr X’s finances being affected adversely due to the Council’s failure to act on his request for a carer’s assessment. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of a causal link between the Council’s admitted fault and Mr X’s finances.
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London Borough of Hackney (24 016 570)
Statement Closed after initial enquiries Allocations 12-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision on the housing priority for Ms X. There is not enough evidence of fault in the Council’s actions and further investigation would not lead to a different outcome.
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Brighton & Hove City Council (24 016 634)
Statement Closed after initial enquiries Allocations 12-Mar-2025
Summary: We will not investigate this complaint about Ms X’s housing application. The evidence suggests the Council reached its decision properly, so there is not enough evidence of fault for us to investigate.
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Cheltenham Borough Council (24 016 754)
Statement Closed after initial enquiries Trees 12-Mar-2025
Summary: We will not investigate this complaint about the Council’s refusal to pay legal costs for a dispute over the removal of a protected tree and re-siting of a boundary wall on private property. It is reasonable for Mr X to seek a remedy in the courts which are better placed to decide legal disputes.
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London Borough of Redbridge (24 017 018)
Statement Closed after initial enquiries Allocations 12-Mar-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s delay in processing a housing application in 2016. this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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East Sussex County Council (24 017 021)
Statement Closed after initial enquiries School admissions 12-Mar-2025
Summary: We cannot investigate this complaint about a school admissions appeal. This is because the appeal was for an academy school, and we have no powers to consider such complaints.
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Plymouth City Council (24 017 022)
Statement Closed after initial enquiries Enforcement 12-Mar-2025
Summary: We will not investigate this complaint about the construction work which overran and the Council’s decision not to pay compensation. We have not seen enough evidence of fault in the Council’s actions.
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West Berkshire Council (24 017 043)
Statement Closed after initial enquiries Assessment and care plan 12-Mar-2025
Summary: We will not investigate this complaint about adult social care provision at home. The events complained about have been known to the complainant for over 12 months before raising the complaint with the Ombudsman. This is a late complaint and there is no good reason to exercise discretion and consider it now.
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East Riding of Yorkshire Council (24 017 209)
Statement Closed after initial enquiries Other 12-Mar-2025
Summary: We will not investigate Mr X’s complaint about the lawfulness of the Council’s additional charge for planning applications submitted by email or post. This is because it is for the courts, rather than us, to decide if the charge is lawful.
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Epping Forest District Council (24 018 032)
Statement Closed after initial enquiries Antisocial behaviour 12-Mar-2025
Summary: We will not investigate this complaint about alledged landlord harassment by the Council towards the complainant as a social housing tenant. This is because such disputes fall under the Housing Ombudsman and we cannot by law investigate any matter regarding the Council’s management of social housing. We also will not investigate the complainant’s concern about the Council issuing a community protection notice for antisocial behaviour. This is because the issuing of a notice carries a right of appeal to the magistrates’ court and the evidence suggests proceedings have commenced.