Decision search
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London Borough of Tower Hamlets (24 020 183)
Statement Closed after initial enquiries Homelessness 13-Mar-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s provision of temporary accommodation. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Hastings Borough Council (24 020 625)
Statement Closed after initial enquiries Leisure and culture 13-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to Ms X’s report of a breach of allotment rules by an allotment holder. There is no significant injustice, and we cannot achieve the outcome Ms X is seeking.
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Milton Keynes Council (24 020 765)
Statement Closed after initial enquiries Councillor conduct and standards 13-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Stockport Metropolitan Borough Council (24 020 829)
Statement Upheld Special educational needs 13-Mar-2025
Summary: Miss X complains the Council failed to deliver her daughter J’s Education, Health and Care Plan in line with statutory timescales. We find fault with the Council for delay, and have agreed a symbolic payment for the distress and frustration caused to Miss X.
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Hertfordshire County Council (24 001 540)
Statement Not upheld Residential care 13-Mar-2025
Summary: Mr A complained about his brother, Mr B’s care and treatment by a care home funded by a council, a GP and a hospital. Mr A said poor care led to his brother’s death. We found fault with the hospital’s complaint handling, leading to frustration for Mr A. The hospital took appropriate action to address this injustice. We have not found fault with the other parts of the complaint or with the other organisations.
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Kettering General Hospital NHS Trust (24 001 540a)
Statement Upheld Hospital acute services 13-Mar-2025
Summary: Mr A complained about his brother, Mr B’s care and treatment by a care home funded by a council, a GP and a hospital. Mr A said poor care led to his brother’s death. We found fault with the hospital’s complaint handling, leading to frustration for Mr A. The hospital took appropriate action to address this injustice. We have not found fault with the other parts of the complaint or with the other organisations.
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Uppingham Surgery (24 001 540b)
Statement Not upheld General practice 13-Mar-2025
Summary: Mr A complained about his brother, Mr B’s care and treatment by a care home funded by a council, a GP and a hospital. Mr A said poor care led to his brother’s death. We found fault with the hospital’s complaint handling, leading to frustration for Mr A. The hospital took appropriate action to address this injustice. We have not found fault with the other parts of the complaint or with the other organisations.
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North Lincolnshire Council (24 011 120)
Statement Closed after initial enquiries Safeguarding 13-Mar-2025
Summary: Miss X complained that a Trust and Council mistakenly detained her under section 2 of the Mental Health Act and did not inform her family or an advocate on her behalf. She has said this caused her strain and distress. We will not investigate this complaint as there is insufficient evidence of fault by the organisations.
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Rotherham Doncaster & South Humber NHS Foundation Trust (24 011 120a)
Statement Closed after initial enquiries Mental health services 13-Mar-2025
Summary: Miss X complained that a Trust and Council mistakenly detained her under section 2 of the Mental Health Act and did not inform her family or an advocate on her behalf. She has said this caused her strain and distress. We will not investigate this complaint as there is insufficient evidence of fault by the organisations.
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Tandridge District Council (24 002 983)
Statement Not upheld Other 12-Mar-2025
Summary: Mrs X complained about how the Council decided to close an enforcement case against a neighbouring property. She said the Council misinterpreted the Ombudsman’s recommendations and did not account for all relevant factors in its decision-making. We have not found the Council acted with fault in its decision-making. We cannot therefore question the decision the Council made. The Council has confirmed it would consider any new reports or evidence it receives.