Decision search
Your search has 50691 results
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Derby City Council (24 011 073)
Statement Closed after initial enquiries Special educational needs 09-Dec-2024
Summary: We will not investigate this complaint about how the Council has reviewed Miss X’s son’s special educational needs. This is because Miss X has used her right of appeal to a tribunal and the issues she raises are not separable from that appeal.
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Westmorland and Furness Council (24 011 176)
Statement Closed after initial enquiries Private housing 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of matters relating to damage caused by Mr X’s private tenant. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Surrey County Council (24 011 279)
Statement Closed after initial enquiries Charging 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of adult social care charges because there is insufficient evidence of fault to justify our involvement.
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Nottingham City Council (24 011 331)
Statement Closed after initial enquiries Parking and other penalties 09-Dec-2024
Summary: We will not investigate this complaint about parking provision because there is not enough evidence of fault to justify investigating.
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Oxfordshire County Council (24 005 719)
Statement Closed after initial enquiries Special educational needs 09-Dec-2024
Summary: We cannot investigate this complaint that the Council has failed to find a school her Miss X’s child. This is because she has used her right of appeal to a tribunal.
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Stockport Metropolitan Borough Council (24 005 915)
Statement Upheld Residential care 09-Dec-2024
Summary: Mrs Y complained the Council commissioned care home, Bamford Grange Care Home, failed to provide her late father, Mr X, with appropriate care and support. Mrs Y also complained the Council failed to properly investigate her concerns under its safeguarding procedures. The Council properly investigated Mrs Y’s safeguarding concerns. It accepted the care home delivered inadequate care to Mr X and was at fault. The Council has offered to waive Mr X’s care fees and make a payment to recognise her distress. It has also put in place service improvements to learn from Mrs Y’s complaint. This is a suitable remedy.
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London Borough of Bromley (24 006 602)
Statement Upheld Special educational needs 09-Dec-2024
Summary: The Council was at fault because of a significant delay in reviewing and amending an education, health and care plan. This delay caused frustration and distress to the complainant and her son, and the Council has agreed to offer a financial remedy and write a letter of apology to reflect this.
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West Sussex County Council (24 008 365)
Statement Closed after initial enquiries Safeguarding 09-Dec-2024
Summary: We will not investigate this complaint about an unexpected visit relating to adult social care. The Council was entitled to decide to visit, though would have been better to have told the complainant in advance. The complainant was not in at the time of the visit, and we do not consider there is sufficient injustice to justify an Ombudsman investigation.
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London Borough of Croydon (24 008 651)
Statement Closed after initial enquiries Assessment and care plan 09-Dec-2024
Summary: We will not investigate Ms X’s complaint about support provided to her relative, Ms Y, by the Council’s adult social care services. There is insufficient evidence of fault to warrant an investigation.
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Hampshire County Council (24 009 075)
Statement Closed after initial enquiries Enforcement 09-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of various issues related to the proximity of a school close to Ms X’s home. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.