Decision search
Your search has 50690 results
-
Birmingham City Council (24 012 411)
Statement Closed after initial enquiries Allocations 02-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to close the complainant’s housing applications. This is because there is insufficient evidence of fault by the Council.
-
Liverpool City Council (24 006 656)
Statement Not upheld School admissions 02-Jan-2025
Summary: Mr X complained his children were not offered any of the five schools he applied for. He said despite appealing; his children have not been offered any alternative. The Ombudsman does not find fault by the Council.
-
Hertfordshire County Council (24 003 422)
Statement Upheld Special educational needs 24-Dec-2024
Summary: Ms X complained the Council failed to provide suitable education for her child since May 2023. We found fault with the suitability of the education provided by the Council for two terms and six weeks from 22 May 2023 to 26 July 2024. The Council has already paid Ms X £2,250 for the missed education and £270 for missed free school meals. The Council has also offered £600 for the distress and anxiety this matter has caused Ms X and paid this to Ms X. The Council has agreed to apologise to Ms X for her distress. We consider the £600 it has paid is a suitable symbolic gesture for her distress. The Council has agreed to pay Ms X an extra £1,675 for her child’s missed education.
-
North Yorkshire Council (24 001 859)
Statement Upheld Special educational needs 24-Dec-2024
Summary: Mrs X complained about the Council failing to meet statutory timeframes when finalising her child’s education, health and care plan, failing to communicate with her properly and its failure to attend mediation sessions. The Council acknowledged it was at fault and it has agreed to remedy the injustice caused.
-
North Tyneside Metropolitan Borough Council (24 001 903)
Statement Upheld Residential care 24-Dec-2024
Summary: Ms X complained a care home arranged by the Council failed to provide suitable care for her mother. We found fault with the care home failing to provide the full care detailed in Ms X’s mother’s care plan, delaying getting a prescription medicine and issues with complaint handling. The Council has agreed to apologise to Ms X and pay her £250 for hers and her mother’s distress and inconvenience.
-
Cambridgeshire County Council (24 002 559)
Statement Upheld Special educational needs 24-Dec-2024
Summary: Mr X complains about the Council sending his child’s education, health and care plan to the wrong person at his college. As a result, the college used an incorrect plan that was not reflective of his needs for one whole academic year. The Council is at fault and this caused an injustice to Mr X and his child. The Council has agreed to remedy the injustice caused by the fault.
-
London Borough of Bromley (24 011 495)
Statement Closed after initial enquiries Homelessness 24-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s delay in deciding her homelessness application because there is insufficient injustice to justify our involvement. Ms X has rights of review and appeal in relation to its decision she is not in priority need and it is reasonable for her to exercise them.
-
Plymouth City Council (24 012 024)
Statement Closed after initial enquiries Other 24-Dec-2024
Summary: We will not investigate Mrs S and Mrs T’s complaint for
Mr V about the standards of care he received from a provider commissioned by the Council in his independent living accommodation because any injustice in it is not serious enough to warrant our involvement and we cannot achieve anything worthwhile by investigating. -
Stoke-on-Trent City Council (24 013 126)
Statement Closed after initial enquiries Council tax 24-Dec-2024
Summary: We will not investigate this complaint about two council tax complaints because there is insufficient evidence of fault by the Council.
-
London Borough of Merton (24 014 352)
Statement Closed after initial enquiries Parking and other penalties 24-Dec-2024
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.