Decision search
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Oxford Health NHS (24 003 060a)
Statement Upheld Mental health services 19-Dec-2024
Summary: Mrs X complained about top-up fees for accommodation without being offered of a suitable and affordable alternative. We did not find fault with the accommodation the Council offered. We found fault with some communication and recommended the Council and the NHS Trust apologise for any distress this caused to Mrs X.
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NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Buckinghamshire (24 003 060b)
Statement Not upheld Mental health services 19-Dec-2024
Summary: Mrs X complained about top-up fees for accommodation without being offered of a suitable and affordable alternative. We did not find fault with the accommodation the Council offered. We found fault with some communication and recommended the Council and the NHS Trust apologise for any distress this caused to Mrs X.
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Bristol City Council (24 003 592)
Statement Not upheld Antisocial behaviour 19-Dec-2024
Summary: Mr C complained about how the Council dealt with his reports of fly-tipping, waste storage transport, and anti-social behaviour on an accessway at the back of his property. We found the Council properly considered Mr C’s concerns and there was no fault in the process it followed to reach its views. It therefore reached decisions it was entitled to make. There was also no fault in how it communicated with Mr C and updated him on its findings.
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Lancashire Fire & Rescue Service (24 003 681)
Statement Closed after initial enquiries Other 19-Dec-2024
Summary: We will not investigate this complaint about the Authority’s actions relating to a Fire Risk Assessment. It was reasonable for him to take the matter to court.
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London Borough of Barnet (24 003 890)
Statement Not upheld Special educational needs 19-Dec-2024
Summary: Ms M complains the Council failed to arrange education for her son, B, for almost a year when he stopped attending school in May 2023. After mistakenly believing Ms M had chosen elective home education, the Council suggested a referral for outreach tuition. Ms M declined as it was almost the end of the year and she hoped B could start at a new school in September. The Council did not agree to Ms M’s preferred school and B remained out of education. We cannot consider Ms M’s complaint once the Council issued a new education, health and care (EHC) Plan in August 2023 because Ms M appealed to the SEND Tribunal.
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Pensby High School (24 005 345)
Statement Not upheld School admissions 19-Dec-2024
Summary: Mrs X complained about a school admissions appeal hearing for her son. We ended our investigation because Mrs X withdrew her complaint.
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London Borough of Haringey (24 001 073)
Statement Upheld Charging 19-Dec-2024
Summary: the Council delayed in carrying out a financial assessment and then failed to take Ms X’s needs into consideration when it sent her forms to complete. The Council’s error in chasing a debt which was already paid caused additional stress and anxiety. The Council will now apologise to Ms X, carry out a thorough review of her disability-related expenses and offer a sum in recognition of the distress its actions have caused.
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Waverley Borough Council (24 001 939)
Statement Not upheld Homelessness 19-Dec-2024
Summary: Mr D complained how the Council handled his case when he approached it for housing assistance. He says the Council failed to take his disability and mental health issues seriously, its communication was poor, and it failed to provide him with adequate support. We do not find the Council was at fault.
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London Borough of Bromley (24 002 299)
Statement Upheld Allocations 19-Dec-2024
Summary: Miss B complained about the actions of the Council in respect of her homeless and housing applications since 2022. We found fault with the Council for delays in reviewing her banding and resolving her homeless application properly. In addition to the direct offer of housing recently made to Miss B, the Council has agreed to apologise and pay her £1200. It has already reviewed its allocations policy.
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Buckinghamshire Council (24 003 060)
Statement Upheld Other 19-Dec-2024
Summary: Mrs X complained about top-up fees for accommodation without being offered of a suitable and affordable alternative. We did not find fault with the accommodation the Council offered. We found fault with some communication and recommended the Council and the NHS Trust apologise for any distress this caused to Mrs X.