Decision search
Your search has 50054 results
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Birmingham City Council (23 020 889)
Statement Upheld Disabled facilities grants 09-Jan-2025
Summary: We will not investigate this complaint about the Council’s delay in responding to Ms X’s request for disabled adaptations. The Council has upheld the complaint and agreed to apologise and make a payment to recognise the injustice caused.
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Staffordshire County Council (24 000 072)
Statement Not upheld Residential care 09-Jan-2025
Summary: We found no fault with the end of life care provided to a woman, Mrs C, by the Care Home.
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Park Farm Lodge Care Home (24 000 072a)
Statement Not upheld Care and treatment 09-Jan-2025
Summary: We found no fault with the end of life care provided to a woman, Mrs C, by the Care Home.
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Essex County Council (24 001 571)
Statement Not upheld Transport 09-Jan-2025
Summary: Mrs X complained about the Council’s consideration of her application to renew her blue disabled parking badge. We have not found fault with how the Council assessed and decided on the application.
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Statement Closed after initial enquiries Other 09-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to install an ‘H-bar’ marking on the road outside his property. This is because the Council’s decision does not cause Mr X significant injustice.
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Statement Upheld Special educational needs 09-Jan-2025
Summary: the Council took 78 weeks too long to amend Mrs M’s son B’s Education, Health and Care (EHC) Plan. As a result, B did not have the support he needed when he started school and he was only able to attend part-time. We have recommended a remedy for the injustice this caused.
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Westminster City Council (24 004 008)
Statement Upheld Homelessness 09-Jan-2025
Summary: the Council wrongly ended a relief duty and cancelled Mr X’s interim accommodation too early, failed to make sufficient attempts to engage with Mr X, delayed considering Mr X’s review request and failed to consider whether to provide him with further interim accommodation while it considered the review. An apology and payment to Mr X, alongside a case review to identify and address the problems that occurred in this case is satisfactory remedy.
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West Yorkshire Trading Standards Service (24 004 491)
Statement Closed after initial enquiries Trading standards 09-Jan-2025
Summary: We will not investigate this complaint about the failure of the authority to investigate Mr X’s complaint or provide feedback. There is not enough evidence of fault in the Authority’s actions to justify an investigation.
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Hertfordshire County Council (24 006 047)
Statement Upheld Special educational needs 09-Jan-2025
Summary: Mrs X complained about how the Council assessed her son, Y’s, special educational needs. There was fault in how the Council took too long to issue an Education Health and Care plan for Y and how it communicated with Mrs X. The Council agreed to apologise and pay Mrs X a financial remedy.
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East Hampshire District Council (24 007 024)
Statement Not upheld Planning applications 09-Jan-2025
Summary: Mr X complains there were procedural irregularities in respect of a planning development decision near his home in December 2023. He says this has caused permission to be granted which could have been avoided. We have found no fault in the actions of the Council.