Decision search
Your search has 50055 results
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Basildon Borough Council (24 016 690)
Statement Closed after initial enquiries Council tax 13-Jan-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Westminster City Council (24 016 766)
Statement Closed after initial enquiries Parking and other penalties 13-Jan-2025
Summary: We will not investigate this complaint about a penalty charge notice as Mr X had the right to appeal against it to an independent tribunal.
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Gloucester City Council (24 017 005)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jan-2025
Summary: We will not investigate this complaint about a housing benefit overpayment because there is a right of appeal to a tribunal.
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Hampshire County Council (24 017 038)
Statement Closed after initial enquiries Parking and other penalties 13-Jan-2025
Summary: We cannot investigate this complaint about the Council’s handling of a parking penalty charge notice. The matter is no longer within our remit since Mr X appealed it to an independent tribunal.
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London Borough of Waltham Forest (24 017 428)
Statement Closed after initial enquiries Trees 13-Jan-2025
Summary: We will not investigate Mr B’s complaint about the Council’s decision to plant a street tree outside his home. This is because the information does not indicate the Council’s decision was affected by fault.
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North Northamptonshire Council (24 017 453)
Statement Closed after initial enquiries Refuse and recycling 13-Jan-2025
Summary: We will not investigate Mr C’s complaint about a missed garden waste collection. This is because Mr C has not suffered a serious or significant injustice which would justify an investigation.
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Durham County Council (24 007 979)
Statement Upheld Special educational needs 13-Jan-2025
Summary: Mrs X complained about the Council’s actions when carrying out an Education, Health and Care needs assessment for her child. Mrs X said this meant her child had to wait longer than they should for an Education, Health and Care Plan. We found the Council at fault for the time taken to carry out the Education, Health and Care needs assessment. To remedy the injustice caused the Council agreed to apologise, make a payment to Mrs X for the distress caused and carry out service improvements.
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Peterborough City Council (23 010 858)
Statement Closed after initial enquiries Safeguarding 13-Jan-2025
Summary: We will not investigate this complaint about a safeguarding investigation involving Mr X. This is because the Council investigated Mr X’s complaint and further investigation by us would not lead to a different outcome.
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London Borough of Islington (23 013 997)
Statement Upheld Other 13-Jan-2025
Summary: Mr X complained about how the Council handled his business rates account, its recovery action, and its poor communication with him. There were some faults by the Council which caused injustice to Mr X. The Council will take action to remedy the injustice caused.
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Northumberland County Council (24 000 202)
Statement Upheld Looked after children 13-Jan-2025
Summary: Mr X complained about the Council’s decision to ban him from attending any meetings regarding his stepdaughter who is a looked after child. He said the Council is preventing him from having any input into matters. Mr X said this prevents him from providing support to his wife and stepdaughter. We find the Council was at fault for failing to give proper warning and for failing to consider reviewing its decision. This caused significant distress to Mr X. The Council has agreed to several recommendations to address this injustice caused by fault.