Decision search
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Cumberland Council (24 020 970)
Statement Closed after initial enquiries Parking and other penalties 28-Apr-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
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Essex County Council (24 021 381)
Statement Upheld Special educational needs 27-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (24 021 505)
Statement Closed after initial enquiries Child protection 27-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council sharing information with a family member without his permission. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst the case is subject to ongoing court proceedings. Also, the substantive complaint is about a data matter which is best considered by the Information Commissioner’s Office.
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Wiltshire Council (24 022 018)
Statement Closed after initial enquiries Highway repair and maintenance 27-Apr-2025
Summary: We will not investigate this complaint about highway maintenance because there is another body better placed to consider the complaint.
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London Borough of Lambeth (24 022 022)
Statement Upheld Council tax 27-Apr-2025
Summary: We will not investigate this complaint about council tax liability. At our invitation, the Council has agreed to reinstate Mr X’s right to appeal to the Valuation Tribunal.
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Kent County Council (24 022 057)
Statement Closed after initial enquiries Highway repair and maintenance 27-Apr-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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London Borough of Islington (24 022 324)
Statement Closed after initial enquiries Council tax 27-Apr-2025
Summary: We will not investigate this complaint about an application for discretionary council tax support. This is because there is insufficient evidence of fault causing injustice.
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Transport for London (24 023 074)
Statement Closed after initial enquiries Parking and other penalties 27-Apr-2025
Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by Transport for London, which he did not receive. This is because TfL has agreed to cancel the penalty charge notices and it is unlikely we could achieve anything more for Mr X in this case.
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London Borough of Barnet (24 001 743)
Statement Upheld Special educational needs 27-Apr-2025
Summary: Ms X complained the Council did not fully deliver provision set out in her son’s Education, Health and Care Plan. We found fault because her son did not receive all of the provision linked to his plan in the 12 months after it was first issued. This caused Ms X avoidable distress and frustration. It also meant her son did not access the services he should have done. To remedy the injustice caused, the Council has agreed to apologise to Ms X, make a payment to her, organise sessions to catch up on what her son missed and issue reminders to relevant staff.
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Statement Upheld Charging 27-Apr-2025
Summary: A care provider complained that the Council had failed to make payments due in respect of care and support it had delivered. There was fault by the Council. It failed to make payments on time and failed to resolve matters when the care provider complained to it. The Council has made improvements to its processes to stop this from recurring. The Council should resolve the outstanding invoices and make an interest payment to the care provider.